Measuring Developer Experience Impact with Cost to Serve
Discover how Amazon measures and improves developer experience at enterprise scale in this interview with Jim Haughwout, VP of Software Builder Experience at Amazon. Drawing from Amazon's retail business expertise, Jim reveals how the "cost to serve" metric transforms developer productivity measurement by focusing on system-level efficiency rather than individual performance. Learn how Amazon balances developer autonomy with standardization, implements tension metrics to prevent gaming, and leverages AI to re-imagine software development workflows. This essential discussion provides practical frameworks for quantifying developer experience improvements and connecting them directly to business value, from deployment automation to AI-assisted development at scale.
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Transforming Airline Tech With AI Innovation
In this episode, we sit down with Lawrence Fong, Director of Digital and IT at Cathay, as he reveals how one of Asia's premier airlines is leveraging AI and machine learning to transform every aspect of their operations. Drawing from his 30+ years of experience at Cathay Pacific, Lawrence shares practical insights on building customer-centric digital transformation, fostering innovation culture, and managing change in the volatile aviation industry. Together with AWS Enterprise Strategist Xia Zhang, Lawrence discusses how leaders in highly regulated industries can embrace digital culture, build agile teams, and create innovation frameworks that drive measurable business outcomes while maintaining premium service standards.
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Agentic AI in Action: Turning Data into Outcomes
Explore the transformative power of agentic AI with AWS Executives in Residence Tom Soderstrom and Miriam McLemore as they reveal how organizations can turn overwhelming data volume into actionable business outcomes. Drawing from their extensive experience leading digital transformation at NASA's Jet Propulsion Laboratory and Coca-Cola respectively, our experts share practical insights on overcoming data paralysis, breaking down organizational silos, and implementing a culture of experimentation. From Formula 1's ruthless prioritization of data insights to NASA's global data sharing strategy, this episode provides real-world data success stories and essential guidance for business and IT leaders navigating the intersection of structured and unstructured data in the era of generative and agentic AI.Watch on AWS Executive Insights
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Untold Studios: The First Cloud-Based Creative Studio
In this episode of AWS Executive Insights, Tanuja Randery, VP and Managing Director of EMEA for AWS interviews Darren O'Kelly, CEO of Untold Studios, a next-generation creative powerhouse that has earned BAFTA and Grammy nominations for its groundbreaking work across advertising, music, and film. The conversation explores O'Kelly's journey from traditional VFX production to co-founding an entirely cloud-based creative studio that launched in just six weeks, challenging industry conventions with projects ranging from Super Bowl commercials to Netflix's "The Crown." O'Kelly shares his leadership philosophy of combining "two-thirds experience and one-third naivety," discussing how this approach has enabled Untold Studios to build a culture of excellence that attracts global talent, including major artists like Adele, Billie Eilish, and Oasis. The discussion also delves into the impact of AI and emerging technologies on the creative industry, O'Kelly's commitment to mentorship and diversity, and his vision for the future of storytelling.
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Collective Defense: Securing AI Through Shared Intelligence
Learn how to balance AI innovation with risk management in this episode of AWS Executive Insights, featuring Adam Marré, CISO at Arctic Wolf. Drawing from his unique background spanning everything from the US Army, to video game design at Disney Interactive, to FBI cybercrime investigations, Marré shares his perspective on building next-generation security operations and navigating AI security controls in today's threat landscape. He offers advice for translating security risk into business language, managing third-party risk, and implementing AI-powered security operations without replacing human judgment. Marré also discusses the value of building more diverse security teams through programs like Tech-Moms. This conversation is essential listening for security leaders navigating the intersection of AI innovation, talent development, and enterprise risk management.
The Executive Insights podcast, brought to you by AWS (Amazon Web Services), features peer-to-peer conversations between business executives on innovating for growth, building resiliency, and shaping the future of their organizations.Learn more at AWS Executive Insights and follow us on LinkedIn. For video versions of these and other conversations, subscribe to our YouTube playlist.
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