What's Next! with Tiffani Bova

• Culture as a Competitive Advantage with Richard Fain

  Welcome to the What's Next! Podcast with Tiffani Bova.    I'm excited to welcome Richard Fain to the show this week. He served as Royal Caribbean Group CEO for over three decades, leading its transformation from a small Norwegian company with three ships that held just over 700 passengers each into one of the world's largest and most profitable cruise lines with over 60 ships, including Icon of the Seas, the world's largest that carries 7,600 passengers and costs $2 billion to build. He is here to talk about his amazing book, Delivering the Wow: Culture as Catalyst for Lasting Success.    THIS EPISODE IS PERFECT FOR…anyone leading teams or organizations who wants to understand how culture drives lasting success.    TODAY'S MAIN MESSAGE…culture isn't about slogans on the wall, it's about the daily choices that shape how people feel about their work. In this episode, Richard Fain shares how he built a company culture that transformed cruising into an unforgettable experience for both guests and employees. From connecting employee bonuses to engagement metrics to turning feedback into a continuous improvement engine, Richard's insights show how culture can truly become your greatest competitive advantage.   KEY TAKEAWAYS: You don't inherit a great culture; you create it by reinforcing the right behaviors every day. When people care about their work, they perform better—and that passion becomes contagious. Real-time insights from customers and employees turn good companies into great ones.   WHAT I LOVE MOST…Richard's reminder that culture is self-sustaining when people genuinely care. You can't mandate engagement. It grows naturally when individuals see their impact, feel heard, and take pride in creating "wow" moments for others.   Running Time: 31:30   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Richard Online: LinkedIn   Richard's Book: Delivering the Wow: Culture as Catalyst for Lasting Success

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• How to Spark Irresistible Change with Phil Gilbert

  Welcome to the What's Next! Podcast with Tiffani Bova.    I'm thrilled to welcome Phil Gilbert to the show today. He is IBM's former General Manager of Design, where he helped transform one of the most traditional companies in the world into a global design thinking powerhouse. In his new book, Irresistible Change, he pulls back the curtain on how he did it.   THIS EPISODE IS PERFECT FOR…leaders and innovators who want to spark meaningful change in their organizations. If you're trying to turn great ideas into action and scale creativity across teams, this episode will challenge how you think about transformation.   TODAY'S MAIN MESSAGE…change is inevitable but how you lead it determines whether your organization thrives or stalls. Phil shares how he helped one of the most traditional companies in the world reinvent itself from the inside out. In this conversation, Phil explains how to build a culture that listens instead of dictates, why mandates fail, and how "every day is a prototype" when you're leading transformation.   KEY TAKEAWAYS: Transformation succeeds when it's treated like a product, not a mandate. Sustainable change starts with small, willing teams that create momentum. Design thinking isn't about becoming a designer, it's about empathy and experimentation. Culture drives outcomes more than any single tool or technology. Every day and every idea is a prototype for what's next.   WHAT I LOVE MOST…Phil's reminder that meaningful change doesn't come from top-down directives. It comes from people who are empowered to experiment, collaborate, and learn.    Running Time: 28:23   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Phil Online: LinkedIn Website   Phil's Book: Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success

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• RELOAD: GenY As The Next Generation of Leadership with Adam Kingl

  Welcome to the What's Next! Podcast with Tiffani Bova.     This week, I'm looking back on a conversation I shared with Adam Kingl. Adam is an author and keynote speaker who educates future leaders on culture, purpose, team dynamics, the future of work, creativity, strategic innovation, management innovation, and the generational paradigms of work and leadership. He is Adjunct Faculty at Ashridge – Hult International Business School. He was the Regional Managing Director, Europe, for Duke Corporate Education and the Executive Director of Thought Leadership and Learning Solutions for London Business School.     THIS EPISODE IS PERFECT FOR…managers, leaders, CEOs, entrepreneurs, and anyone recruiting and/or managing young professionals!   TODAY'S MAIN MESSAGE…for the first time in history, there are five generations of workers in the workforce. How you recruit, manage, enable, and retain new generations of workers is critical to the success of your organization. Without happy employees, you won't have happy customers. Adam helps us navigate this most critical frontier, focusing on Gen Y.   WHAT I LOVE MOST…hearing what Gen Y thinks, thinking about how we invest in talent moving forward, and even how we handle losing and rehiring talent in the future!   Running time: 33:38    Subscribe on iTunes    Find Tiffani Online: LinkedIn Facebook X   Find Adam Online: LinkedIn X  Adam's Website   Adam's Book: Next Generation Leadership

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• How Introverts Build Powerful Brands with Goldie Chan

  Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm joined by Goldie Chan, who has been called the Oprah of LinkedIn. When LinkedIn first launched its native video, Goldie began posting daily short videos and has built one of the platform's longest-running video series. Goldie's videos feature a mix of personal branding and storytelling, thoughtful advice and generous spotlights on others. She's a storyteller, strategist, and a generous voice in the creator community. And now she's helping a whole new audience with her latest book, Personal Branding for Introverts, which comes out in October 2025. We're diving into how you can build influence quietly, confidently, on your own terms.   THIS EPISODE IS PERFECT FOR…anyone looking to grow their influence or build a personal brand, especially if you identify as an introvert or ambivert.   TODAY'S MAIN MESSAGE…you don't have to be the loudest voice in the room to have influence. Goldie Chan built a thriving community and career by showing that consistency, curiosity, and authenticity can be more powerful than volume. In this conversation, she shares how introverts can thrive in spaces that often reward extroversion.   KEY TAKEAWAYS: The real secret to personal branding isn't noise, it's consistency and credibility. Influence doesn't require extroversion, but it does require self-awareness and clarity. Strategic silence can be a leader's superpower in meetings and creative discussions. Confidence often starts with physical presence. Goldie shares some practical tips.   WHAT I LOVE MOST…Goldie's reminder that credibility doesn't come from being everywhere. It comes from being yourself consistently. Her story demonstrates that authenticity and quiet confidence can be just as powerful as a bold approach.   Running Time: 27:53   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Goldie Online: LinkedIn Website   Goldie's Book:  Personal Branding for Introverts

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• How to Be Bold with Ranjay Gulati

  Welcome to the What's Next! Podcast with Tiffani Bova.    This week, I'm honored to have a fellow Thinker50 on the show with me. Ranjay Gulati is a professor of business administration at Harvard Business School. His pioneering work focuses on unlocking organizational and individual potential, embracing courage, nurturing purpose-driven leaders, driving growth, and transforming businesses. He is a management scholar and he holds a PhD from Harvard University and a Master's degree from MIT. He is the author of Deep Purpose, which was published in 2022. And now he has a new book out called How to Be Bold.   THIS EPISODE IS PERFECT FOR…anyone who wants to live and lead with more courage, even in the presence of fear.    TODAY'S MAIN MESSAGE…have you ever wondered why some people seem naturally fearless while others freeze up in the face of uncertainty? Believe it or not, courage isn't something you're born with. It's something anybody can learn. In this episode, Ranjay draws on research and stories from his new book to share practical ways anyone can build support systems that strengthen courage and reframe fear as a signal for growth, not retreat.   KEY TAKEAWAYS: Fear comes from uncertainty and a loss of control, which is a very normal, human feeling. You can "act your way into knowing" by taking small, deliberate steps forward. Support networks (moral, emotional, and informational) help you move through fear. The key to courage is purpose. It gives fear direction and meaning.   WHAT I LOVE MOST…Ranjay's reminder that courage is a decision and not a personality trait. You don't have to wait to "feel ready" before taking action. The act of moving forward, even one small step at a time, is what builds boldness.   Running Time: 29:41   Subscribe on iTunes     Find Tiffani Online: LinkedIn Facebook X    Find Ranjay Online: LinkedIn Website   Ranjay's Book: How to Be Bold

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