Problem Solved: The IISE Podcast

Dr. Michael Carter didn’t originally plan to become a professor or even an industrial engineer.
But after discovering operations research and eventually finding his way into industrial engineering, his career became focused on one of the most complex systems imaginable: healthcare.
In this episode of Problem Solved, we speak with the recipient of the 2026 Frank and Lillian Gilbreth Award, IISE’s highest honor. Dr. Carter reflects on his decades-long career in healthcare systems engineering, how inefficiencies he observed inside hospitals sparked a lifelong passion for improvement, and why he dedicated his career to building what he calls “an army of engineers” working in healthcare.
We also discuss the future of healthcare systems, the growing role of AI and data in medicine, mentorship, and the ripple effect of influencing generations of students and practitioners.
Dr. Carter is Professor of Mechanical and Industrial Engineering at the University of Toronto and Founding Director of the Centre for Healthcare Engineering. Over the course of his career, he has helped shape healthcare engineering in Canada and beyond through research, education, and real-world implementation.
And at the end of this episode, stay tuned for a preview of our upcoming special episode exploring the real lives and legacy of Frank and Lillian Gilbreth.

Learn more about The Institute of Industrial and Systems Engineers (IISE)
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Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

In this special episode of Problem Solved LIVE from the IISE Annual Conference & Expo 2026, students, researchers, and industry professionals share their perspectives on the evolving future of industrial and systems engineering. Conversations explore artificial intelligence, healthcare systems, sustainability, automation, and the growing role of human-centered problem solving across industries. The episode also features highlights from the IISE Innovation Cup competition, where teams showcased innovative solutions with measurable real-world impact. From first-time conference attendees to experienced professionals leading organizational change, the episode captures the energy, optimism, and innovation shaping the next generation of ISE.
Thanks to all our guests who contributed in this episode!
Thank you to our sponsor, Cullen College of Engineering Lean Six Sigma program.
Learn more at IE.UH.EDU

IISE Annual Conference & Expo 2026
May 16–19 | Arlington, Texas

Learn more about The Institute of Industrial and Systems Engineers (IISE)
Problem Solved on LinkedIn
Problem Solved on YouTube
Problem Solved on Instagram
Problem Solved on TikTok
Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

At the IISE Annual Conference & Expo 2026, the future of industrial and systems engineering is on full display, from students attending their very first conference to longtime leaders who have spent decades shaping the profession.
In this special episode of Problem Solved LIVE from Annual, we hear from two recent graduates and student volunteers from Arizona State University as they reflect on networking, personal growth, and discovering the broader impact of industrial engineering beyond the classroom.
We also speak with IISE Medallion Award winner Jaime Rogers, whose nearly 50-year journey with IISE offers perspective on leadership, opportunity, and why the future of ISE has never been brighter.
From first steps to legacy careers, this episode highlights the people, connections, and shared purpose that continue to drive the industrial and systems engineering profession forward.
Follow Problem Solved for more conversations from the people shaping the future of industrial and systems engineering.

IISE Annual Conference & Expo 2026
May 16–19 | Arlington, Texas

Learn more about The Institute of Industrial and Systems Engineers (IISE)
Problem Solved on LinkedIn
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Problem Solved on Instagram
Problem Solved on TikTok
Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

Your 2026 IISE Annual Conference Preview: 3 Voices to Know Before You Go
What makes this year’s IISE Annual Conference and Expo a must-attend event?
In this special preview episode of Problem Solved, we bring you insights from three featured voices who are shaping conversations across industrial and systems engineering:
Laura Albert (University of Wisconsin–Madison) on why this is a consequential moment for ISE and why it’s time to stop being a “well-kept secret” 
Jennifer Van Buskirk (AT&T) on leading transformation inside one of the world’s most complex systems and how ISEs are uniquely built for it 
Doug Melton (Pre-Conference Workshop, Engineering Unleashed) on developing an entrepreneurial mindset and creating value in any context 
From the future of the field, to industry impact, to putting the mindset into action, get your first look at the ideas waiting for you in Arlington. 

IISE Annual Conference & Expo 2026
May 16–19 | Arlington, Texas

Learn more about The Institute of Industrial and Systems Engineers (IISE)
Problem Solved on LinkedIn
Problem Solved on YouTube
Problem Solved on Instagram
Problem Solved on TikTok
Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org

How do you design a hospital that feels warm, human, and even joyful while balancing the complex systems that keep it running?
In this episode of Problem Solved, we take you inside one of the most advanced pediatric hospitals in the country, Children's Healthcare of Atlanta Arthur M. Blank Hospital.
From simulation labs that test systems, to technology that connects families in critical moments, to robots that deliver supplies, this facility is redefining what healthcare can look like.

Walk through the hospital with our group and sit in on conversations with leaders Michelle Tillis (CNIO & VP, IS&T) and Jason Skelley (Director Information Systems Business Partnership) as we explore how teams are balancing standardization and customization, and how new opportunities for improvement are emerging. 

Thank you to the entire team at Children's and to our guides Kristen Bowman, Felicia Reynders, and Megan Difiore.

Learn more about the HSPI Conference sponsored by Society for Health Systems
Learn more about The Institute of Industrial and Systems Engineers (IISE)
Problem Solved on LinkedIn
Problem Solved on YouTube
Problem Solved on Instagram
Problem Solved on TikTok
Problem Solved Executive Producer: Elizabeth Grimes
Interested in contributing to the podcast or sponsoring an episode? Email egrimes@iise.org