Problem Solved: The IISE Podcast

• Trailer | Large Language Models: How Far We've Come

  Large language models aren’t just improving — they’re transforming how we work, learn, and make decisions. In this upcoming episode of Problem Solved, IISE’s David Brandt talks with Bucknell University’s Dr. Joe Wilck about the true state of LLMs after the first 1,000 days: what’s gotten better, what’s still broken, and why critical thinking matters more than ever.Sponsored by Autodesk FlexSimLearn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast or sponsoring an episode? Email [email protected]

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• Process, People, and Purpose: Operations the Chick-fil-A Way

  Process, People, and Purpose: Operations the Chick-fil-A WayBehind every lightning-fast drive-thru order at Chick-fil-A is a carefully designed system supported by real people who care — and continuous improvement that never stops. In this episode of Problem Solved, Elizabeth Grimes talks with Sam Hartman, multi-location Owner/Operator, and Matt Riley, VP of Enterprise Solutions, to uncover how Chick-fil-A balances efficiency with genuine hospitality. They discuss:Why the right people + thoughtful training matter more than any processHow simple operational tweaks — even moving the cups — can save seconds that scale to hoursWhy “my pleasure” is more than a catchphrase — it’s a cultural mindsetHow Chick-fil-A uses data, observation, and feedback loops to refine systems every dayWhat leaders can learn about feedback culture, hands-on leadership, and developing talentThis conversation reveals what truly drives Chick-fil-A’s reputation: not just speed, but purpose, consistency, and care.Learn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast or sponsoring an episode? Email [email protected]

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• Trailer | Process, People, and Purpose: Operations the Chick-fil-A Way

  Here’s the problem — running a restaurant that serves thousands with consistency and care isn’t easy. At Chick-fil-A, every second counts, and every process is engineered for excellence.In this Problem Solved trailer, Chick-fil-A owner Sam Hartman and Matt Riley, VP of Enterprise Solutions, share how they build systems that balance speed, quality, and human connection.🎙️ Full episode coming November 11— only on Problem Solved: The IISE Podcast.Learn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast? Email [email protected]

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• Navigating AI's Next Frontier with Mike Courtney

  Here’s the problem: Artificial intelligence is evolving faster than most organizations can keep up — and the risks of falling behind are real.In this episode, futurist and ethnographer Mike Courtney, CEO of Aperio Insights, joins IISE’s David Brandt to unpack how AI is reshaping the way we work, think, and lead. Together they explore:Why AI can solve problems at scale — and create them at scaleHow industrial and systems engineers can lead responsibly through the AI revolutionThe paradox of innovation: moving fast without losing the human touchWhat “humans in the loop” really means for the future of workFrom dark factories and automation to collaboration, creativity, and behavioral change, Courtney sheds light on how to balance speed, ethics, and adaptability in an AI-driven world.🎙️ Presented by The Poirier Group — unlocking organizational potential through results-driven solutions.🔗 thepoiriergroup.comLearn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast? Email [email protected]

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• Trailer | Navigating AI's Next Frontier

  Here’s the problem: AI is evolving faster than most organizations can keep up — and the risks of falling behind are real.In this episode, futurist and researcher Mike Courtney, CEO of Aperio Insights, joins IISE’s David Brandt to explore how industrial and systems engineers can lead through the AI revolution. From balancing innovation with ethics to building systems that keep “humans in the loop,” this conversation reveals how to harness AI’s power without losing our human advantage.Full episode available October 28.🎙️ Presented by The Poirier Group — unlocking organizational potential through results-driven solutions. 🔗 thepoiriergroup.comLearn more about The Institute of Industrial and Systems Engineers (IISE)Problem Solved on LinkedInProblem Solved on YouTubeProblem Solved on InstagramProblem Solved on TikTokProblem Solved Executive Producer: Elizabeth GrimesInterested in contributing to the podcast? Email [email protected]

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