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Christopher Lochhead Follow Your Different™

Christopher Lochhead
Christopher Lochhead Follow Your Different™
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  • 417 How Joe Pine Built A Business Around His Intellectual Capital
    On this episode of Christopher Lochhead: Follow Your Different, we sit down with business thinker Joe Pine, the legendary co-author of “The Experience Economy,” for an in-depth conversation about building a career around unique ideas. Joe Pine shares insights from his early days as a self-described nerd at IBM to his role in shaping the field of mass customization and ultimately designing a business that made him stand out as a category of one. The discussion moves fluidly from personal transformation to the sweeping changes he helped pioneer in business, and what it means to thrive as a creator capitalist in today’s rapidly changing world. You’re listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let’s go.   Finding a Different Path: From Palo Alto to Publishing with Harvard Joe Pine’s journey began in Palo Alto during the era of the Arpanet, with technology in his blood and a passion for applied mathematics. Pine joined IBM in 1980, at its peak as arguably the most desirable company for ambitious technologists. Despite a technical start, he found himself increasingly drawn to management, strategy, and the world of business ideas. His trajectory changed dramatically when IBM sent him to MIT for a master’s in the management of technology. There, Pine encountered Stan Davis’s concept of “mass customization” and felt a lightning bolt of inspiration. Deciding to turn his MIT thesis into a book, Pine landed a contract with Harvard Business School Press. The credential of publishing with Harvard, he notes, was a powerful stamp of intellectual rigor. As he recalls, “Harvard puts its stamp on it, says this is intellectually rigorous. This is a good book. This ought to be out in the world, and we want to publish it.”   Joe Pine on Leaping from Employee to Icon, and Creating the Experience Economy With his first book in hand, Pine found himself at a crossroads. The culture at IBM was changing, and a timely severance package offered him a financial cushion to take a risk. Encouraged by thought leaders he admired, he struck out on his own. Initially, IBM remained his primary client, but Pine quickly built a reputation for leading-edge thinking and collaborating with other luminaries like Don Peppers and Jim Gilmore. The launch of “The Experience Economy” marked a turning point, not just for Pine, but for the business landscape itself. He didn’t merely spot a trend or invent a new buzzword; he named and framed a fundamental shift in the economy’s fabric. “We didn’t identify a fad, but a fundamental change in the fabric of the economy. And if it is a change in the economy, then it is always going to go like that, right? Until something surpasses it and it starts to go down as happened with commodities and goods and services.” The central idea that businesses must stage memorable experiences to remain relevant only grew more compelling over time, with Pine’s frameworks gaining more relevance as the digital age accelerated.   Transformation and Identity in the Age of AI As the episode moves to the present, Pine discusses how transformation, both personal and organizational, is ultimately about changing identity. He credits much of his own success to an ability to recognize patterns and develop frameworks to describe and prescribe changes in business. Pine’s recent work, including his Substack and newest book, explores not just customer experience but transformation itself, emphasizing that “all transformation is identity change.” The conversation turns to AI and the breaking waves of change it represents for businesses today, paralleling Pine’s earlier identification of evolving economic eras. He sees transformation as most successful when companies or individuals are willing to fundamentally shift who they are, not just what they do. “The identity issues there are paramount because who you think you are often stops you from being able to do these things because it would change who you are so much.” Joe Pine believes that in the new world shaped by AI, those who can shed old identities and truly reinvent themselves—much as he did when he left IBM—will be the ones to define the next era. The lesson for aspiring creator capitalists is clear: the greatest value comes not only from unique ideas but also from the courage to turn those ideas into new identities, new categories, and new realities. To hear more from Joe Pine and how he built a business with his Intellectual Capital, download and listen to this episode.    Bio Joe Pine is a renowned author, speaker, and management advisor best known as the co-author of The Experience Economy, a groundbreaking book that reshaped how businesses create value. His work introduced the concept that companies must orchestrate memorable experiences to remain competitive in an evolving marketplace. With deep expertise in innovation and customer experience design, Joe helps organizations around the world architect differentiated experiences that drive growth and loyalty. He has worked with leading global brands across industries from retail and hospitality to healthcare and technology. Joe is also a sought-after keynote speaker and co-founder of Strategic Horizons LLP. His insights continue to influence leaders seeking to transform the way they engage customers.   Links Connect with Joe Pine! LinkedIn | Strategic Horizons   We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X (formerly Twitter), Instagram, and subscribe on Apple Podcast / Spotify!
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  • 416 The Rise of the Creator Capitalist with Christopher Lochhead | The Podcast Interview Marketing Show
    On this episode of Christopher Lochhead: Follow Your Different, Christopher yielded his host chair as he joined Tom Schwab in The Podcast Interview Marketing Show to discuss the rise of the Creator Capitalist. Through their dialogue, Christopher Lochhead and Tom Schwab explored why the foundational model of “knowledge work” is swiftly becoming obsolete in the age of artificial intelligence. More importantly, they charted a path forward for professionals and entrepreneurs seeking to not just survive but thrive by transitioning from knowledge workers to what Lochhead calls “creator capitalists.” This episode unpacked how AI is upending the value of existing knowledge, why declaring and differentiating your value matters more than ever, and how podcasts exemplify and enable the new rules for standing out in a commoditized world. You’re listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let’s go.   AI and the Death of the Knowledge Worker A core theme throughout the conversation is Lochhead’s assertion that the traditional knowledge worker is now on an “already dead” trajectory. Echoing Peter Drucker’s concept from seventy years ago, Lochhead dissected the evolution of knowledge work: those who acquire valuable knowledge and are paid to apply it to achieve outcomes. For decades, professions like law, medicine, and accounting thrived on this value proposition. But as Lochhead put it, “AI makes the value of existing knowledge closer to zero every day, and it makes the ability to apply existing knowledge easier, cheaper, and closer to zero.” As machine learning and generative AI like ChatGPT and Claude can instantly synthesize and apply troves of information, merely applying knowledge is no longer a competitive edge. In Lochhead’s words, “If you rely solely on applying existing knowledge to get paid, you’re already behind the curve.” The world’s next wave of success stories won’t be those who can recite best practices or historical information; instead, it’ll be pioneers who create entirely new categories, products, and perspectives.   Declaring and Defending Your Value in a Commoditized Marketplace This paradigm shift has profound implications for how expertise and content are valued. Schwab and Lochhead explore the necessity, not just of creating new value, but of unmistakably declaring it to the market. Lochhead’s release of his book “Lightning Strike Marketing”—priced defiantly at $100—became a case in point. The rationale wasn’t greed, but a strategic effort to defend the book’s value and signal that it’s not merely recycled or commoditized information. Lochhead observed, “Unless you declare you are valuable, you will be devalued by AI.” The traditional model, where business books have hovered at the $25 mark for decades, fails to align pricing with the value delivered and only invites further commoditization. By staking out a bold price point, the book became a “lightning strike” in its own right. The move generated word of mouth, forced a choice for buyers, and ultimately achieved bestseller status on Amazon for global marketing books. At the heart, the message is clear: creators who want to lead must not only generate differentiated intellectual property but stand firm against the eroding forces of commoditization. “Better invites a comparison; different forces a choice,” Lochhead added, marking the essential blueprint for becoming a category of one.   Podcasts and Category Design: The New Playground for Net New Value A recurring motif, interwoven through both Christopher Lochhead’s and Tom Schwab’s journeys, is the unique power of podcasts as both a proving ground for new ideas and a channel for building “relationship and reputation capital.” In contrast to AI-generated summaries or formulaic blog posts, podcasts uniquely foster authentic, serendipitous dialogue between real human beings. “Podcasting is the only medium left for authentic dialogue,” said Lochhead, outlining how the intimacy and depth of podcasts allow guests and hosts to move past talking points and actually “jam” with ideas—testing, shaping, and evangelizing bold, new categories of thought. This aligns perfectly with the creator capitalist mindset: “The best podcast guests aren’t repeating what the market already knows. They’re creating net new value.” Podcasting democratizes idea distribution. With lower barriers to entry, anyone, regardless of formal credentials, can articulate a vision for the future, test it in real time, and claim a position before the mainstream even knows a new category exists. For entrepreneurs, creators, and executives, podcast interviews have become a laboratory and a loudspeaker for the non-obvious, the different, and the valuable. To hear more of the exchange between Tom Schwab and Christopher Lochhead, download and listen to this episode.    We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X (formerly Twitter), Instagram, and subscribe on Apple Podcast / Spotify!
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  • 415 Out Of The Existing Market Trap with Christopher Lochhead
    Christopher Lochhead, the renowned “Godfather of Category Design,” recently took the stage at the Constellations Connected Enterprise 2025 conference and delivered a blistering wake-up call to every business leader, entrepreneur, and innovator hoping to surf the current wave of AI disruption. Far from celebrating the AI gold rush, Lochhead warned that almost everyone is about to repeat the same mistakes of the past, chasing after existing markets, adding AI features like “copilots” or assistants, and calling it innovation. Drawing from his decades of expertise and path-breaking research, He then laid out a blueprint for actually leveraging AI for exponential value: it’s about category design, not incremental improvement. Here are three powerful takeaways from his masterclass that every forward-thinking leader needs to know. You’re listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let’s go.   Chasing “Better” Dooms You to Mediocrity Lochhead’s central thesis is as provocative as it is true: companies that use AI to make existing products just a little better are doomed to fail. He calls this the “existing market trap.” Instead of designing the future, most businesses simply bolt AI onto their old offerings, thinking it will make them competitive. But “if your strategy involves simply bolting on an AI assistant or copilot, you’re making a pussy move and you’re fucked.” Lochhead points out that companies making this mistake are chasing a market that’s already been designed by someone else. And in those markets, 76% of all the value goes to the category king (think OpenAI with ChatGPT). The rest fight for scraps, regardless of whether their AI copilot is a little nicer, faster, or more user-friendly.   Winning is About Creating the New, Not Improving the Old The path to massive value in the AI era lies in doing what legends like Sam Altman, Jensen Huang, and Steve Jobs did: creating entirely new categories that didn’t exist before. Lochhead illustrates this with both tech giants and quirky startups. He jokes about how Liquid Death became a force in the water business not by making better bottled water, but by launching “canned water”; an entirely new way to experience an old product with legendary branding and a distinct point of view. The same lesson holds for technology: “Different wins, better loses.” Lochhead encourages companies to listen to the language they use; calling your new AI product an “assistant” or “copilot” puts it in the sidecar, not the driver’s seat. In contrast, declaring your invention as a new category not only reframes the problem, but magnetizes the future (as when OpenAI refused to call its core product a database, instead introducing the “large language model”).   The Courage to Create: Why Category Design Demands Boldness Lochhead doesn’t sugarcoat the difficulty of this path. Category design requires courage: “Grow a set of balls,” he tells the audience when asked how to nurture a creator’s mindset. This isn’t reckless advice; it’s a recognition that in an AI-powered economy, the value of existing knowledge is collapsing toward zero. The knowledge worker, as Peter Drucker defined it, is being replaced by the knowledge contained within AI itself. The only safe (and rewarding) place is at the edge, inventing net new knowledge and value. In other words, creating the future instead of merely extending the present. Lochhead challenges all of us: “Do you really want to spend the last however many years of your career making the status quo incrementally better? Or do you want to spend whatever’s left of your work life making a massive material difference?” To hear the full episode from the man himself, download and listen to this episode.    We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X (formerly Twitter), Instagram, and subscribe on Apple Podcast / Spotify!
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  • 414 The AI Future with John Donovan of AT&T, the Man who launched the iPhone
    In this episode of Christopher Lochhead: Follow Your Different, we are treated to a rare dialogue with John Donovan, renowned technology executive and board member, whose career has spanned transformative eras at AT&T and who continues to shape the strategies of some of the world’s biggest companies. This conversation moves from leadership lessons around innovation and timing, through the current AI revolution and its economic implications, to personal reinvention in the face of relentless technological change. You’re listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let’s go.   Leading through Technology and Perfect Timing John Donovan shares candid insights about what it truly takes to lead technology for corporations at massive scale. He highlights that while choosing the right technology is challenging, selecting the right time to invest and deploy is even more crucial. Drawing from his stewardship of AT&T during pivotal events, including the company’s exclusive deal with Apple for the first iPhone, Donovan explains the delicate balance between being too early, which leads to overspending, and being too late, which risks losing market leadership. He stresses the necessity of a structured process and assembling trusted teams to ensure efficient and impactful execution. This approach, he maintains, applies as much to revolutionary events of the past like the smartphone era as it does to today’s accelerating world of artificial intelligence.   The New Industrial Revolution: AI’s Economic and Organizational Impact A major theme of the conversation revolves around the unprecedented buildout of infrastructure and investment occurring in AI. Donovan sees AI as the dawn of a new industrial age: one that, for the first time, is manufacturing intelligence itself. He explains that the billions being spent on infrastructure, real estate, and hardware underpin a transformation with no real historical precedent. With AI attributed to fueling a significant portion of current GDP growth, Donovan believes that while the hype is justified, it’s still early days. Like the early years of the iPhone, when supporting infrastructure lagged behind exponential demand, today’s rapid investment in AI is setting the groundwork for productivity and business model innovation across industries. The conversation touches on how traditional organizational roles and entire sectors are preparing for disruption; category leaders are poised to emerge quickly, and those companies that cannot adapt may not survive.   Reinventing Leadership and the Rise of the Creator Capitalist Donovan offers a personal take on how the pace of change is shifting what it takes to be a successful executive. He predicts that in the near future, the average age of top industry CEOs will drop significantly, as the new environment favors younger leaders who are native to emerging technologies. Experience, he suggests, is being surpassed in value by competency and the capacity to continually self-educate and reinvent oneself. Expanding on the evolution of work itself, Donovan aligns with Christopher’s view that we are moving beyond the traditional “knowledge worker” into an era where net new knowledge creation and leveraging AI to build new value will define career success. This creator-driven approach requires not just technical skill, but also imagination and the courage to challenge existing processes. As AI increasingly automates repetitive and procedural tasks, human creativity in integrating and orchestrating these new tools will become the key differentiator across all fields. To hear more from John Donovan and the man who launched the iPhone, download and listen to this episode.    Bio Retired Chief Executive Officer of AT&T Communications, LLC, a wholly-owned subsidiary of AT&T Inc. John Donovan served as CEO from August 2017 until his retirement in October 2019. He was Chief Strategy Officer and Group President of AT&T Technology and Operations from January 2012 through August 2017, and Chief Technology Officer of AT&T Inc. from April 2008 through January 2012. He has served on the board of directors of Palo Alto Networks, Inc. since 2012 and was a member of the President’s National Security Telecommunications Advisory Committee from 2019 to 2023.   Link Follow John Donovan! LinkedIn  We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X (formerly Twitter), Instagram, and subscribe on Apple Podcast / Spotify!
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  • 413 How to Future-Proof the Next Generation with Ted Dintersmith
    If you’ve ever wondered why so many high school graduates seem ill-prepared for life in the real world, you aren’t alone. On this episode of Christopher Lochhead: Follow Your Different, we have a powerful conversation with education innovator Ted Dintersmith where the broken state of America’s education system is laid bare, and a refreshingly practical vision for the future is explored. The discussion, centered on Ted’s new documentary “Multiple Choice,” makes a compelling case for reimagining high schools as launchpads for life, not just college admissions. As Ted puts it, “Imagine if the purpose of school were to prepare kids for life instead of standardized tests.” It’s a simple idea with revolutionary implications. You’re listening to Christopher Lochhead: Follow Your Different. We are the real dialogue podcast for people with a different mind. So get your mind in a different place, and hey ho, let’s go.   Ted Dintersmith on the Cost of Standardization In today’s high-pressure academic environment, schools have become laser-focused on standardized testing and college prep at the expense of real-world readiness. Ted Dintersmith is unflinching in his critique: “You hold people accountable to test scores. What are they going to do? They’re going to do test prep. And I think it’s damaging the futures of millions and millions of kids.” The impact is startling. Curiosity, creativity, and a sense of purpose are “crushed”, replaced by a relentless treadmill of test drills and application padding. What’s more, society has paradoxically managed to “make people less capable at older and older ages.” Where previous generations might have been working, serving in the military, or starting their own ventures in their teens, many of today’s young adults struggle to launch. The root, according to Ted , is a model of schooling stuck in the late 19th century, one designed for a world of rote tasks, not the dynamic, creative economy of today. “We’ve gone from 99% of the jobs being ‘here’s your assignment, do it’ jobs to basically close to 0%. Now we need people to create and invent their path forward,” Ted explains. But our schools, he laments, “put that into a meat grinder” that discourages independent thought and problem-solving.   Winchester’s Innovation Center: Real-World Learning for Every Student Perhaps the most hopeful moment in the conversation is Ted Dintersmith’s description of the Innovation Center in Winchester, Virginia: a school that’s rewriting the rules. There, every student, regardless of their academic track, participates in hands-on, career-oriented learning. From carpentry and welding to health care and artificial intelligence, the center offers a real taste of practical skills and modern technologies. What sets Winchester apart is that this isn’t a program for a select few. “Every kid is spending healthy amounts of their high school time in there, in the Innovation Center,” Ted shares, highlighting how this all-in approach bridges the gap between vocational and academic pathways. Importantly, college-bound students benefit, developing resilient, adaptable skills alongside their career-focused peers. “If a kid was at a school and they optionally took welding instead of AP chemistry, an elite college would turn them down… But here, because that’s what all the kids do, they say, ‘Oh, well, they kind of had to do it. I can’t really ding them for that,’” – Ted Dintersmith The results are telling. Students who might have once been written off as “suboptimal” are thriving. College applicants stand out with compelling stories of real achievement. And, perhaps most importantly, the community is united in supporting all students, regardless of their background or political leanings. “The school sends a message to the community that we respect all paths, and the community comes together irrespective of where they are in a very broken country, politically. Those political views don’t matter. It’s like, how can we work with a shared aspirational goal?” Ted says.   Future-Proofing a Generation The stakes could hardly be higher. As artificial intelligence and automation transform the future of work, the old formula of “do well on tests, graduate, get a degree, and find a job” no longer guarantees success, or even employability. Ted recounts his experiences teaching at top colleges: “Every year, I ask, ‘How many of you right now are good at something that you could support yourself with financially and would enjoy doing?’ Out of one hundred, it’s generally three or four.” The rest, he points out, are left floundering after more than a decade of schooling. So what’s the solution? Ted offers a clear model: “If we stopped making high school all about college prep and started making high school about life prep, it’s better for kids no matter what choice they make in their life going forward.” The documentary “Multiple Choice” lays out actionable steps any district can take, beginning with asking local employers what skills are needed and building those into the curriculum. He cites innovative policies in states like Indiana, which now requires 100 hours of career-based learning for every high school graduate, as well as Wyoming’s push to “turn things upside down” in favor of hands-on experience. To hear more from Ted Dintersmith and his ideas on how to Future-Proof the next generation, download and listen to this episode.    Bio About Ted   Links Connect with Ted Dintersmith today! Website | What School Could Be | LinkedIn   We hope you enjoyed this episode of Christopher Lochhead: Follow Your Different™! Christopher loves hearing from his listeners. Feel free to email him, connect on Facebook, X (formerly Twitter), Instagram, and subscribe on Apple Podcast / Spotify!
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