Ep. 38 Designing at Scale: what it takes to shape products for millions
What does it take to design financial features that make sense to people, especially when millions rely on them every day?Lead Product Designers Margarida Botelho and Lorenzo Mengolini talk about the process, collaboration, and creative decisions behind building for scale in a fast-moving, design-led fintech environment.In this episode, Lorenzo and Margarida discuss with host Alex Carril:- What being a Product Designer at Revolut looks like in practice- How Margarida and Lorenzo found their way into this field- The design philosophy at Revolut that shapes product development- Big wins and standout projects they've led- A walk-through of a typical design process- What makes collaboration at Revolut different from other companies- The number one question to ask before starting any new design project- Designing with the impact on millions of customers in mind- Common misconceptions about product designers in fintech- What new trends they’re excited about and advice to future designersFollow Revolut Insider on Instagram: https://revolut.la/RevolutInsiderView open career opportunities at Revolut: https://revolut.la/44z8EMd
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Ep. 37 Getting It Done: RB5 and the future of business finance
Pierre Cahuzac leads product for Revolut Business, overseeing the team behind its latest redesign and rebuild.He shares how past roles shaped his leadership and the thinking behind building features and tools that help businesses thrive.In this episode, host Alex Carril and Pierre discuss:- Lessons from a varied career and how they shape his work as Head of Product- What winning a Revolut 10x Award for embodying ‘Get It Done’ means to him- The goal and vision behind the latest version of Revolut Business — RB5- Key innovations helping businesses manage and streamline their finances- How Revolut Business is positioned to compete and lead in today’s market- Pierre’s interesting career journey and why he decided to join Revolut 5+ years ago- Incorporating yesterday’s learnings into effective leadership today- Balancing a career in product with family and personal passions- The trait that makes Revolut employees unique- His advice for new leaders who have to make high-stakes decisionsFollow Revolut Insider on Instagram: revolut.la/RevolutInsiderView open career opportunities at Revolut: revolut.la/Careers
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Ep. 36 Creating Wow Moments: how to scale and provide excellent customer service
What does it take to lead support for a company that serves millions of customers every day?Kheng Zhun Yeoh, General Manager for Customer Operations & Support, oversees the teams who make that possible. He shares what keeps things running smoothly behind the scenes, and what he looks for in the next wave of talent.In this episode, host Alex Carril and Kheng discuss:- What goes into providing exceptional support for 55+ million customers worldwide- The 3 key pillars that keep service consistent at scale- Why problem solving matters, both on the front lines and behind the scenes- How tech and AI are used to provide better customer experiences- Career lessons from Kheng’s years in operations leadership- How he applied his experience in the automotive industry to fintech- Valuable skills that are transferable to any industry- Advice for support professionals who want to deliver a wow experience- Tips for future support team members on how to stand out in interviews- What Kheng looks for when hiring into his teamFollow Revolut Insider on Instagram: revolut.la/RevolutInsiderView open career opportunities at Revolut: revolut.la/Careers
Landing your first job in tech is competitive. Fortunately, there’s a lot you can do to stand out.Karolina Kubala, Employer Branding Manager, shares practical advice learned from years of developing Revolut’s Talent Programmes, plus what she wishes more applicants knew.In this episode, host Alex Carril and Karo discuss:- How she got started in employer branding through an internship- What makes a standout candidate, and tips for applying to competitive programmes- Karo’s perspective on changing careers and exploring different fields- How her role has evolved since starting at Revolut- A breakdown of Revolut’s internship and graduate programmes- What interns and grads can expect when they start at Revolut- Why building new skills is key to career growth- The balance of technical vs. soft skills when hiring new talent- The biggest mistake Karo sees interns and grads make- What to know about working at Revolut before joiningJoin the Rev-celerator Community to be the first to hear about our internship and graduate programmes, events, and opportunities: https://revolut.la/3GD22nXView open career opportunities at Revolut: revolut.la/CareersFollow Revolut Insider on Instagram: revolut.la/RevolutInsider
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Ep. 34 Shifting Gears: a career transformation from support to engineering
What’s the secret to a successful career pivot?Dmytro Vozniuk started his journey at Revolut as a Customer Support Specialist. He made a complete career transition into engineering thanks to Revolut’s Spires programme, which offers employees a pathway to transition into tech.Now a front-end engineer, Dima talks about what it took to balance full-time work with learning to code, and how his experience in support gives him an edge in his latest role. In this episode, Alex and Dima discuss:- Making a change from the Support to Tech team through Revolut’s internal Spires programme- The reality of balancing full-time work with studying for a new career- His latest role and the satisfaction of becoming a front-end engineer- Takeaways from his time in Support that help him in his new role- A typical day as a front-end engineer at Revolut- What made Dima decide to pursue this new career path- Advice to those considering exploring a career in tech- Dima’s experience relocating to start a career at Revolut- Overcoming self-doubt and imposter syndrome in a new role - The skills that have been critical to Dima’s successFollow Revolut Insider on Instagram: revolut.la/RevolutInsiderView open career opportunities at Revolut: revolut.la/Careers
Colombia