Mayo Clinic Key In To Quality

• From Insight to Action: Addressing Delirium Head-on

  In Part 2 of our delirium-focused series, Key in to Quality returns to Mayo Clinic Arizona, where a startling statistic revealed that two-thirds of workplace assaults involved confused patients. Behind the numbers were moments of staff trauma and missed care opportunities. This episode follows the multidisciplinary team that turned insight into action: creating a Kaizen event, developing practical tools, and embedding delirium prevention into everyday workflows.Heidi Lindroth, M.D. shares her research on delirium, while Jennifer Sweilem, M.S.N., R.N. and Nicole Lies walk us through their powerful implementation journey. Discover how deliberate quality improvement efforts led to better patient care, increased delirium detection, and fewer incidents of workplace violence.Whether you're starting small or scaling system-wide, this episode offers actionable strategies and inspiration to improve safety, empathy, and quality care.  Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/#mayokeyintoquality

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• Addressing Delirium: A Path for Preventing Workplace Violence

  Addressing Delirium: A Path for Preventing Workplace ViolenceHow can healthcare workers truly feel safe when they’ve been conditioned to believe enduring workplace violence is “just part of the job”? On this Key In to Quality podcast episode, we dive into an often-overlooked issue that directly impacts hospital safety: delirium. Our guests Chris Scheuler, manager of the Mayo Clinic Arizona Workplace Violence Prevention Program, and Beth Terrio, a patient safety specialist from Mayo Clinic in Arizona, reveal how delirium can escalate situations, leading to confusion, fear, or even violence among patients.Learn how their team at Mayo Clinic Arizona discovered a common thread linking various safety incidents to delirium, prompting a cultural shift in how these events are managed. Chris and Beth also discuss the role of data in addressing workplace violence and establishing a comprehensive workplace violence prevention program.Gain insights on how to recognize and address workplace violence incidents proactively while fostering a supportive culture that leads with empathy and reinforces boundaries. Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/#mayokeyintoquality

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• From Silence to Safety: Transforming Healthcare Culture

  Patient safety experts Dr. Abigail La Nou, Jami Zwiefelhofer, and Katie McFadyen, share valuable insights and strategies for creating a workplace where healthcare professionals can express themselves without fear of judgment, disagree, ask questions, and acknowledge mistakes without worrying about repercussions.The podcast emphasizes the need to flatten hierarchies in medicine to promote open communication, empower all team members to speak up, and ultimately provide the best care possible. This episode serves as a call to action for healthcare professionals to make a meaningful difference in their workplace and gives practical tips on how you can contribute to a culture of psychological safety in your organization or practice. #Mayokeyintoquality @DrTimMorg #qualityimprovement #patientsafety  Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/#mayokeyintoquality

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• QI Learning with a Twist: Mayo Clinic's Flipped Classroom

  In this episode of Key In to Quality, hosts Dr. Tim Morgenthaler and Sheri Nemec explore how Mayo Clinic is revolutionizing quality improvement (QI) education through the flipped classroom model. Joined by Dr. Pablo Moreno Franco and Sandy Booth from Mayo Clinic’s Quality Academy, the discussion unpacks how this interactive, learner-centered format engages clinicians, residents, and administrators alike.By providing instructional content ahead of time and dedicating classroom sessions to collaboration and real-world project work, this model equips participants to immediately apply QI concepts to patient care. The flipped classroom has also created a ripple effect across the organization. As graduates carry these skills into their departments, they foster a culture of excellence, mentorship, and continuous improvement. Whether you're a healthcare educator, QI instructor, or administrator, this episode offers practical insights and inspiration for rethinking training methods in your institution.#MayokeyintoQualityGuests: Quality Academy contact email [email protected]. Pablo Moreno Franco    LinkedIn (37) Pablo Moreno Franco, MD | LinkedIn   Sandy Booth        LinkedIn (37) Sandy Chester Booth | LinkedIn  Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/#mayokeyintoquality

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• Pawsitive Healing: Animal-Assisted Services in Healthcare

  Most of us are familiar with therapy animals, but have you ever wondered what the research says about how these animals can positively impact the patient experience? In this episode of the Key In to Quality podcast, co-hosts Dr. Timothy Morgenthaler and Sheri Nemec sit down with Whitney Romine, Animal-Assisted Services Manager at Mayo Clinic, to explore how animal-assisted services are transforming healthcare.  Research has shown that animal-assisted services, when implemented correctly, can reduce anxiety, lower blood pressure, and enhance the overall patient experience. In Whitney’s role, she has been integral to building Mayo Clinic's unique program, which is fully integrated into patient care and supported by dedicated staff.  Tune in to hear real examples of how animals at Mayo Clinic have contributed to positive patient outcomes and learn about various resources available for healthcare and volunteer organizations interested in leading animal assistance initiatives.  Whether you are a healthcare practitioner, administrator, volunteer or patient, this discussion will help you better understand the benefits of animal-assisted services and learn best practices for establishing or expanding animal-assisted interventions in a healthcare setting.  (34) Whitney Romine, MPH, C-AAIS, KPA-CTP | LinkedInMayo Clinic Department Instagram: @mayoclinicanimalassistedsrvs Host: Timothy Morgenthaler, M.D. | https://www.linkedin.com/in/timorgenthaler/Host: Sheri Nemec| https://www.linkedin.com/in/sheryl-sheri-nemec-a627982a/#mayokeyintoquality

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