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Impact Pricing

Mark Stiving, Ph.D.
Impact Pricing
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  • Blogcast: Pricing AI: Buyers Buy Inherent and Relative Value
    This is an Impact Pricing Blog published on August 4, 2025, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/pricing-ai-buyers-buy-inherent-and-relative-value/ If you have any feedback, definitely send it. You can reach us at [email protected].  Now, go make an impact.   Connect with Mark Stiving: Email: [email protected] LinkedIn: https://www.linkedin.com/in/stiving/  
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  • Why I Teach Pricing: My Journey and Mission
    Whether you've been with us since the beginning or you just discovered Impact Pricing last week, this episode is for you. If you're one of our longtime listeners, you know Mark's voice, you've heard his insights, and maybe you've even implemented some of his strategies in your own business. But have you ever wondered what drives him to keep showing up week after week, year after year? If you're new here, welcome. You're about to meet the person behind the podcast—not just as a pricing expert, but as someone who genuinely loves teaching and believes that understanding value can transform your business and your career. Mark Stiving is the host of Impact Pricing and founder of Impact Pricing LLC. But before he was a pricing expert, he was a teacher—of scuba diving, kayaking, and marketing. That passion for helping people learn never left him. Even after retiring in 2019, Mark couldn't stop sharing what he knows about pricing and value. In this heartfelt solo episode, Mark pulls back the curtain on his journey. He shares why he chose to dedicate his post-retirement life to pricing education, what keeps him energized after blogging every week since 2010, and the two critical topics that consume his attention right now. This isn't just another pricing lesson—it's an invitation to understand the "why" behind everything we do here at Impact Pricing. For our loyal listeners: Thank you for being part of this community. This episode is Mark's way of reconnecting with you and reaffirming his commitment to your success. For our new listeners: This is the perfect place to start. You'll understand not just what we teach, but why it matters so deeply to the person teaching it.   Why you have to check out today's podcast: Discover why teaching and sharing pricing knowledge became Mark's post-retirement mission and driving passion. Learn about the two critical topics dominating modern pricing strategy: AI pricing and context-driven pricing. Understand how value impacts decisions across sales, marketing, product development, and packaging—not just pricing.   "Probably my single most favorite thing is when I share something with someone and it has an impact on their life. I absolutely love that." - Mark Stiving   Topics Covered: 00:30 - Mark's Retirement and Continued Mission. Why Mark retired in 2019 but couldn't stop sharing pricing knowledge, and how his blogging streak since 2010 kept him connected to his passion. 01:15 - The Joy of Teaching. Mark's history as an instructor across multiple disciplines—from scuba diving and kayaking to university-level marketing—and why teaching is his core passion. 02:00 - The Pricing Knowledge Gap. Why pricing and value are critical business topics that remain poorly understood, and Mark's mission to change that. 02:45 - Working with Different Organizations. How Mark's work differs between large enterprises (focusing on sales teams) versus small and mid-sized businesses (focusing on executive teams). 03:30 - Two Current Focus Areas. Deep dive into Mark's concentration on AI pricing and context-driven pricing, including the concept of value architecture. 04:45 - Context-Driven Pricing Framework. How buying contexts differ for every purchase and how companies can structure their product portfolios to deliver and capture more value.   Key Takeaways: "Pricing and value are such important topics in all of business and so few people understand it. And that's almost my mission now is just to see how many people I can get to have a better understanding." - Mark Stiving "All buying is contextual. Every purchase that's made is made in a different way than any other purchase has ever been made." - Mark Stiving "When we start thinking through context-driven pricing, that drives me to something I call a value architecture, which is how do you structure the way you think, the way you built your product portfolio, the way you have packaged your greatest features?" - Mark Stiving   Resources Mentioned: Impact Pricing Blog (since 2010): https://impactpricing.com/blog/ Mark's Substack newsletter Impact Pricing monthly newsletter   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: [email protected] Website: https://impactpricing.com
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  • Blogcast: Pricing AI: A Practical Guide for a Hype-Filled World
    This is an Impact Pricing Blog published on July 28, 2025, turned into an audio podcast so you can listen on the go. Read Full Article Here: https://impactpricing.com/blog/pricing-ai-a-practical-guide-for-a-hype-filled-world/ If you have any feedback, definitely send it. You can reach us at [email protected].  Now, go make an impact.   Connect with Mark Stiving: Email: [email protected] LinkedIn: https://www.linkedin.com/in/stiving/
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  • Beyond the Checkout: How Payment Infrastructure Shapes Your Pricing Strategy with Ryan Doran and Danny Smith
    Ryan Doran is a Partner in Lead Creative and Head of UI/UX for Turkois, with over 17 years of experience in monetization strategy, payments, and scaling technology businesses.  Danny Smith is a Solution Architect at Stripe, working on AI-driven commerce innovations and partnering with AWS. In this episode, Ryan and Danny explore the critical intersection of pricing strategy and payment infrastructure, discussing how AI is transforming both the mechanics of pricing implementation and the challenge of pricing AI products themselves.   Why you have to check out today's podcast: Understand the difference between billing systems and payment systems and how they work together. Learn why flexible technical infrastructure is essential for modern pricing strategies. Discover how AI is enabling hyper-personalized shopping experiences with built-in guardrails.   "Your pricing strategy is only as good as the background tech that you have to operationalize it. If you have a legacy monolithic stack and you can come up with these great strategies, but it takes you six months to implement that strategy, then you've probably been left behind already." – Danny Smith   Topics Covered: 02:15 - How Ryan got into pricing through product development and payment flows. 04:30 - Danny's journey from cloud architecture to payments infrastructure. 06:45 - The difference between billing systems and payment systems. 10:20 - Why new billing companies continue to emerge despite established players. 14:15 - How AI is accelerating data utilization in pricing decisions. 17:30 - The dual challenge: using AI for pricing vs. pricing AI products. 19:45 - Hyper-personalized shopping with AI agents and built-in guardrails. 23:10 - The ethical concerns of "sleazy price segmentation" and AI pricing. 28:40 - Agent-to-agent negotiations and policy engines. 31:20 - How AI products are changing pricing models: tokens, credits, and hybrid approaches. 35:15 - Creating "action units" to translate technical complexity into business value.   Key Takeaways: "Data is basically the new margin. What you can do with it is only gaining in value." - Ryan Doran "We've implemented API level technology that will create a budget... and it will create a virtual debit card on the backend for that exact amount, tied to today as an expiration date, tied to that particular transaction." - Danny Smith   People / Resources Mentioned: Turkois: https://turkois.io/ Vanilla POS: https://vanillapos.io/ Stripe: https://stripe.com Perplexity: https://www.perplexity.ai/ OpenAI: https://openai.com/ Chargebee, Chargeify, Zora: Alternative billing platforms MCP Server: Technology enabling AI agents to interact with Stripe for dynamic pricing   Connect with Ryan Doran: Website: https://turkois.io/ Email: [email protected]   Connect with Danny Smith: Contact through Ryan Doran   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: [email protected]  
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  • Monetizing AI: Beyond Cost-Plus Pricing with Ian Clark
    Ian Clark runs Crescendo Consulting, helping companies monetize AI features. He's advised leadership teams on packaging, pricing metrics, and outcome-based models. And of course, he performed his obligatory stint at Simon Kutcher Partners. In this episode, Ian challenges common misconceptions about AI pricing, explaining why cost-plus pricing is still wrong even with variable AI costs, how to choose the right pricing metrics beyond tokens, and why outcome-based pricing isn't the silver bullet many believe it to be.   Why you have to check out today's podcast:  Understand why AI costs shouldn't drive your pricing strategy, even when margins drop below traditional SaaS levels.  Learn how to identify pricing metrics that correlate with willingness to pay rather than falling into the token-based pricing trap. Discover why outcome-based pricing for AI faces fundamental attribution problems that make it less viable than expected.   "The best way to get willingness-to-pay data and to understand where the value of your product comes from is by doing customer interviews, not the testing, not the data, customer interviews."  – Ian Clark   Topics Covered: 02:59 - Monetizing AI vs. SaaS. The surprising similarities between AI and SaaS pricing, and why cost-plus pricing remains a bad idea even with AI's variable costs. 05:17 - Pricing Strategy in AI.The gross margin threshold where revenue-optimizing and margin-optimizing prices diverge (50-60%), plus the potato chip pricing thought experiment. 09:35 - AI Pricing Strategies.Why token-based pricing is problematic and how to find the right pricing metric that correlates with willingness to pay. 12:24 - Pricing Strategies for AI Tools.Real-world case study of sales enablement AI: choosing between user-based vs. usage-based pricing based on wallet size indicators. 16:27 - Outcomes-based Pricing Skepticism.The attribution problem with outcomes-based pricing and why it's harder to implement than it appears, using grocery shrinkage AI as an example. 20:11 - Outcome-based Pricing for AI. Sierra's "resolved conversations" model critique and the ethics of incentivizing AI agents vs. human labor. 24:03 - Pricing and Value Creation.The three-layer value framework: actual economic value → perceived value → willingness to pay, accounting for risk, timing, and budget constraints. 26:39 - 10% Rule in Pricing Strategy.Debunking the "charge 10% of value created" rule with Y Combinator math showing how small variations (9X vs 11X) can dramatically impact company survival. 30:31 - Customer Interviews for Pricing Insights.Why customer interviews beat data analysis and A/B testing for understanding willingness to pay and pain points.   Key Takeaways: "We have known for a very long time that cost-plus pricing is a really bad idea. And it's not the case that now suddenly that we have AI, now suddenly it's a good idea." - Ian Clark "So the 10x rule, it's great, but it's just woefully insufficient. Why not 11x? Why not 9x? You actually don't know." - Ian Clark "One thing that we like to say about pricing and monetization is that people think it's like architecture, but it really should be like gardening." - Ian Clark   People / Resources Mentioned: Simon Kutcher Partners: https://www.simon-kucher.com/en Alpine Investors: https://alpineinvestors.com/ James Wilton: https://www.linkedin.com/in/jamesdwilton/ Sierra: https://sierra.ai/ Fin AI: https://fin.ai/ Y Combinator: https://www.ycombinator.com/ McKinsey: https://www.mckinsey.com/   Connect with Ian Clark: Website: https://crescendo.consulting LinkedIn: https://www.linkedin.com/in/ian-harrison-clark/ Email: [email protected]   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: [email protected]  
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The Impact Pricing Podcast will help you win more business at higher prices by teaching you about pricing and value. Once you understand how your buyers perceive the value of your product, you can build, market and sell products that win at higher prices. Pricing is really about creating, communicating and capturing value.
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