Keys To The Shop : Equipping Coffee Shop Leaders

• 548: Cool Ideas For Customer Engagement

  The landscape of retail is cluttered with messages, distractions, gimmicks, and desperate bids for scraps of customers attention. After a while, it all starts to look, sound, and feel the same. How do you stand out for the right reasons and engage with your customers and future customers in ways that provide something sustainable and unique?  In today's episode we will be discussing some great ways that you can be engaged with your customers, and the community around you so you solidify your relationship and reputation with your existing customers, and are better positioned to gain new ones as you go!   Listen to these related episodes! 215 : Communication and Marketing Master Class w/ Spencer M. Ross, PH.D. 282 : How to Listen to your Customers 443: Want Impactful Messaging? Keep it Simple! w/ Author Ben Guttmann 433: Winning Staff and Customer Loyalty   KEYS TO THE SHOP OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] of book a free call now:  https://calendly.com/chrisdeferio/30min      Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

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• 547: Founder Friday! w/ Jake Heenan, Founder of Burra Bristol in the UK!

  It's Founder Friday! Today we are chatting with the professional Rugby player turned specialty cafe owner, Jake Heenan of Burra Bristol! Jake has played professional rugby for over 13 years and started Burra, an antipodean café in Bristol, while still playing full-time. It’s grown to three sites and won multiple awards - shaped by the same principles of culture, teamwork, and performance that he has lived in sport. The kitchen, known for it's amazing brunch, is headed by Michelin starred chef Toru Yanada and the cafe has focused its energy on high standards of hospitality, community, and quality. Today we talk with Jake about his career in rugby, the founding of Burra, and the leadership and performance lessons that have come from sports to help build Burra Bristol into the exceptional hospitality experience it is today.  Jake's journey from rugby to hospitality How resilience and teamwork are essential lessons learned from sports that apply to running a coffee shop. Why creating a welcoming atmosphere in a coffee shop is as important as the product itself. Hiring the right people as the crucial focus for building a successful team in hospitality. Developing empathy in leadership to foster a positive work culture and enhance team dynamics. Why continuous improvement is key to success in the hospitality industry. The art of communication and feedback as essential for team development and performance. Balancing food and coffee offerings  The journey of building a business and why you need patience for growth. Links:  https://burrabristol.co.uk/ @burrabristol Related episodes: 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 355: Baristas! 6 Essential Qualities to Get Yourself Hired 430 : Embracing “Unreasonable Hospitality” w/ Will Guidara | Thank You NYC + The Welcome Conference 310 : Founder Friday w/ Jelynn Malone and Beverly Magtanong of Mostra Coffee 287 : Learning to Shift your Mind w/ Brian Levenson 258 : Prioritizing your Mental Health in the New Year w/ Dr. Lara Pence 301 : Hiring and Training for Excellence INTERESTED IN 1:1 CONSULTING AND COACHING? If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] of book a free call now:  https://calendly.com/chrisdeferio/30min  Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

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• SHIFT BREAK! Time Management For Managers and Owners

  If you are a manager or leader on shift, or the owner of the cafe, how you spend your time really matters. You have been given authority as a tool to help those you serve and they are counting on you to be organized and purposeful in the use of your time, energy, and focus. Today on Shift Break we are going to be covering some advice for how you can better organize your time so you go from being reactive to proactive and can offer confidence and clarity to your staff and team as a result of having it yourself!  Related Episodes: 489: Tips for Creating a Resilient Cafe 545: Breathing Life Into Your Coffee Shop SHIFT BREAK: Adjusting Our View of Labor Cost SHIFT BREAK: Rest and Meaningful Work Focus on These Areas in the New Year Thankfulness and Giving Energy to the Positive HIRE KTTS CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

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• 546: Tools That Every Coffee Shop Should Have

  In this ever cluttered world of tips, tricks, methods, eqipment, and tools it can be hard to know what to employ in the cafe to really make a difference. I am of the opiniion that the best tools are not necessarily physical, but are frameworks and ideas that help guide our presence, work, and relationships in the work.  In today's episode we are going to be diving into what I believe are some of the most important tools a coffee shop can and should have in order to really see the cafe sing!    Listen to these related episodes! 475: Essential Tools for Cafe Management 487: Think Fast and Talk Smart in the Cafe w/ Matt Abrahams 424: Developing Menu and Hospitality Guides 415: The Best Lessons On How to Listen w/ Listening Expert, Oscar Trimboli 329 : How to Teach Company Values to Your Staff KEYS TO THE SHOP OFFERS 1:1 CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] of book a free call now:  https://calendly.com/chrisdeferio/30min      Want a beautiful coffee shop? All your hard surface, stone, Tile and brick needs!  www.arto.com Visit @artobrick The world loves plant based beverages and baristas love the Barista Series!  www.pacificfoodservice.com  

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• SHIFT BREAK! The Entrepreneurial Case For Stopping

  "If you're not growing, your dying", phrases like this tend to drive us pursue a path of growth that often prevents us from slowing down or finding margin in which we can see that something, or even we ourselves, need to stop. Today on Shift Break we are going to be talking about how to see entrepreneurship as not just a one time thing, but as a cyclical practice that helps you enter into needed change to either maintain, add, or take away. Related Episodes: 399: Encore Episode! How to Change Things in the Cafe     HIRE KTTS CONSULTING AND COACHING! If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email  [email protected] of book a free call now:  https://calendly.com/chrisdeferio/30min    Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/   The best and most revered espresso machines on the planet: www.lamarzoccousa.com  

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