Keys To The Shop : Equipping Coffee Shop Leaders

Stories are how we communicate something deeper than just information. They help both old shape their worldview and grasp concepts that have far reaching impact on the countless decisions we make through our lives that affect the lives of others. No matter how small, it makes a difference. That is one of the central messages of the book written by today's guest, Wendra Lynn. 
Wendra Lynne is an artist and author with a background in commercial art, as a long time member of the Art Directors Guild for Screen and Television. Today, she brings her artistic expertise and love of nature to write and illustrate picture books uniquely painted with real coffee blended into watercolors. Her first book, The Wondrous Cloud Forest, uses coffee-infused illustrations to tell the story of how shade-grown coffee can protect wildlife, support Indigenous communities, and promote sustainability. Her second book, The Little Bean That Grew to Brew, follows a single coffee bean's journey from seed to cup, mirroring a child's journey of growth and discovery while celebrating resilience, finding purpose, and the big difference seemingly small choices can make.
Today we get to talk about Wendra's experiences in art, coffee, writing, and we unpack the lessons she has placed in the Little Bean book as well as the lessons she has learned form her life as an artist that we in the coffee shop world can apply to what we create and who we become as we do. 
Links: 
https://thelittlebean.org/
https://www.bywendra.com/store/p52/The_Little_Bean.html
 
Keys to the Shop Consulting:
Consulting to help you and your coffee business thrive
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
Related Episodes: 
622: Lifting Up Coffee Farmers w/ Ben Carlson of Long Miles Coffee!
112 : The Power of Story w/ James Harper of Filter Stories Podcast
519: The World of Coffee People w/ Ryan Woldt of The Coffee People Podcast
SHIFT BREAK: Why Your Shop Needs to Tell Stories
 
 
 
SPONSORS!
"Your Brand Cafe" for all your Cups, Sleeves printing and much more! 
 
The worlds best plant based beverages! The Barista Series!

Do you find yourself saying this? Over the years I have heard this or a version of this on repeat (the irony!) What is going on? Why do your staff ask you the same things over and over again? Well, the answer may not be what you want to hear, but it may help solve the problem. 
Today on Shift Break we will be talking about what the most common reasons are for staff asking and re-asking questions, what it means, and what you can do to solve the real problem or discern whether there is even a problem at all! 
This is one of those episodes where you have to come with a mind to take ownership.
Related episodes: 
 Communicate, Duplicate, Repeat : Key habits that make information stick
541: Repetition, Reminders, and Guidance
490: 7 Vital Things to Include in Daily Shift Work
 
KEYS TO THE SHOP CONSULTING 
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
Thank you to out sponsors!
Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
 
The best and most revered espresso machines on the planet: www.lamarzoccousa.com

It is easy to fall into the trap of sitting on helpful information and ideas that can help your business and your people because you feel it needs to be perfect. One more class, one more book, one more podcast and then I will act. Really anything, can and does and it become a tool for avoidance not education.

Today we are going to be talking about why we procrastinate on taking action and also how we can avoid taking action compulsively out of self interest or ego. The issue that stands in the way of applying information well is typically us. Not the information. Let's talk about it and remove yo as the obstacle.


 
Keys to the Shop Consulting:
Consulting to help you and your coffee business thrive
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
Related episodes:
587: How To Apply Insights To Your Coffee Bar
SHIFT BREAK: Getting Over the Awkwardness of Leadership
SHIFT BREAK! Taking the First Steps Toward Change in the Cafe
 
SPONSORS!
"Your Brand Cafe" for all your Cups, Sleeves printing and much more! 
 
The worlds best plant based beverages! The Barista Series!

We promise people a lot of things. Whether they are implied by marketing, or stated directly, the biggest differentiator between a cafe that is trusted and one that is not will be whether you have a plan for doing what you say you will do. 

Today on Shift Break we will be talking about why keeping promises is perhaps the most important area for operators to focus on and how to approach the logistics that need to be in place to actually fulfill those promises related employment, leadership, menu, and service. 
Related episodes: 
SHIFT BREAK! What It Means To Have Integrity In Our Work
Coffee, Integrity, and A.I.
Managing Expectations in Systems
330 : Establishing Systems in Your Coffee Shop
KEYS TO THE SHOP CONSULTING Helps You Find Joy
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
SPONSORS!
 
Thank you to out sponsors!
Everything you need for back of the house operations https://rattleware.qualitybystainless.com/
 
The best and most revered espresso machines on the planet: www.lamarzoccousa.com

People. This is what owners consistently say is one of the biggest challenges they have in running their shops. Why is this? Well, I was just at Coffee Fest in Dallas/Fort-Worth and heard basically the same thing form many experienced owners.

Today we will be talking about what is behind this issue and what can be done to begin to unravel and fix the way we view and lead people in our cafes.
 
Keys to the Shop Consulting:
Consulting to help you and your coffee business thrive
Book a free call now: 
https://calendly.com/chrisdeferio/30min 
 
Related episodes:
194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017
579: How to Really Care For People in the Cafe
 
SPONSORS!
"Your Brand Cafe" for all your Cups, Sleeves printing and much more! 
 
The worlds best plant based beverages! The Barista Series!