People and Projects Podcast: Project Management Podcast

• PPP 451 | Why We’re Still Bad at Listening (And How to Get Better), with Christian van Nieuwerburgh and Robert Biswas-Diener

  Summary In this episode, Andy interviews Christian van Nieuwerburgh and Robert Biswas-Diener, authors of the book Radical Listening: The Art of True Connection. The discussion explores the concept of radical listening, distinguishing it from active listening and emphasizing the importance of creating genuine connections through intent, curiosity, and acknowledgment. Christian and Robert share personal anecdotes and practical applications of their listening framework, both in professional settings and personal relationships. They also address the impact of cultural differences on listening practices and provide tips for parents to improve communication with their children. The conversation culminates in an insightful look at the barriers to effective listening and strategies to overcome them. Whether to help you with your teams at work or loved ones at home, this is a must-listen! Sound Bites "Your intention will guide your attention." "I started questioning active listening when I started thinking about how much I summarize when I’m with my friends, which is to say I never do it!" "If I just go in thinking, ‘What can I learn from the conversation?’ that is going to completely direct what I’m paying attention to." "Acknowledgement can’t just be, ‘I have goodwill towards you.’ It actually has to be demonstrated." "So one day I thought, ‘Look, I’ve been shouting, I’ve grounded the kid, I’ve taken away his computer, I’ve done everything… maybe I just need to understand what’s going on.’" "Not a small portion of my friends, colleagues, and family members were surprised to hear that I was writing a book on listening" Chapters 00:00 Introduction 01:59 Start of Interview 02:17 What Does Radical Listening NOT Mean? 04:54 Distinguishing Radical Listening from Active Listening 07:14 When Were You Recently in Listening Mode? 11:30 Handling Difficult Conversations with a Team Member 16:12 Difficult Conversation with a Relative With Different Political Views 20:22 Acknowledging and Interjecting in Conversations 28:22 Cultural Considerations in Radical Listening 28:53 Understanding Cultural Scripts in Conversations 33:21 The Importance of Respectful Listening 35:51 Personal Challenges in Listening 37:31 Applying Listening Skills in Parenting 42:06 End Of Interview 42:30 Andy Comments After The Interview 47:42 Outtakes Learn More You can learn more about Christian at CoachOnAMotorcycle.com. Also, learn more about Robert at RobertDiener.com. For more learning on this topic, check out: Episode 371 with Amanda Ripley about her book High Conflict. Episode 195 with Celeste Headlee about her book on communication. Episode 108 with Doug Stone about his book on receiving feedback. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Listening, Communication, Active Listening, Leadership, Relationships, Engagement, Cultural Sensitivity, Communication Skills, Project Management The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Synthiemania by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

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• PPP 450 | Why Most Leaders Fail—And How to Avoid Their Mistakes, with Mark Miller

  Summary In this episode, Andy talks with Mark Miller about his book Uncommon Greatness: Five Fundamentals to Transform Your Leadership. They discuss the importance of having leaders who believe in and invest in their teams, contrasting common leaders with those who strive for uncommon greatness. The conversation explores Mark’s journey from a vocational track student to a senior leader at Chick-fil-A, highlighting lessons from his childhood and career. Key topics include seeing the future, engaging and developing others, the power of community in teams, and the importance of lifelong learning. If you're looking to level up your ability to lead, this is a great episode for you! Sound Bites "When I walk in a room, I'm trying to figure out how I can add the most value. And sometimes that is to take charge, and sometimes it's to take out the trash." "The differentiator is the level of care and concern people have for each other." "Certainty is not ours to provide — but clarity is." "Lifelong learning is the only path to more influence, impact, and opportunity." "If you’re not pursuing something, you’re not leading." "You don’t want to call them out--you want to call them up." "It's not just about personal excellence--it's about making others better." "It’s not about grand gestures. Engagement is built over time through consistent, intentional actions." Chapters 00:00 Introduction 01:59 Start of Interview 02:50 Mark's Backstory 06:08 A Latin Word to Lead By 07:45 It's More Than Personal Excellence 11:38 How To See the Future 16:45 Maintaining a Customer Bias 18:04 How to Engage and Develop Others 31:12 Advice for Parents 34:03 End Of Interview 34:21 Andy Comments After The Interview 37:16 Outtakes Learn More You can learn more about Mark and his book at LeadEveryDay.com/Uncommon-Greatness. Also, reach out to Mark via his mobile phone at 678-612-8441. For more learning on this topic, check out: Episode 410 with Ryan Hawk about his book on excellence. Episode 391 with Adam Bryant about his wonderfully engaging book on becoming a leader. Episode 252 with the Father of the Strengths Movement, Marcus Buckingham. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Leadership, Project Management, Team Development, Engagement, Personal Excellence, High-Performance Teams, Lifelong Learning, Influence The following music was used for this episode: Music: Brooklyn Nights by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Tuesday by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license

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• PPP 449 | Beyond Scope, Time, and Cost: Rethinking Project Success, with Dave Garrett

  Summary In this conversation, Andy interviews Dave Garrett, a senior advisor to the CEO at Project Management Institute (PMI). They discuss the evolving definitions of project success, emphasizing the need to go beyond traditional metrics of scope, time, and cost to include value and customer-centric outcomes. Dave shares insights from his extensive experience and PMI's research, introducing the Net Project Success Score (NPSS) and strategies to enhance project success. Topics include the importance of managing perceptions, owning project success beyond metrics, relentlessly reassessing project parameters, and expanding perspectives. The conversation also explores the impact of AI on project management, practical applications of generative AI, and how project managers can leverage these tools to improve effectiveness. Wondering what the future of project management looks like? Join us for this discussion! Sound Bites "Value is a tricky thing to pin down." “The Sydney Opera House is a classic example of a project that was considered a failure for a very long time because of cost overruns. It overran from a time perspective, even to a point where the public was very upset about it… over time became known as one of the more successful projects ever." "Project success is not binary." Our research found that your project success score will double if you do three things: if you set goals up front, if you put in place a system of measurement that aligns and guides decision making, and if you track progress along the way." "Success can't be, 'I guess we didn't suck!'" Chapters 00:00 Introduction 01:18 Start of Interview 01:30 Dave's Backstory 03:22 What Dave Does at PMI 03:59 Defining Project Success Beyond Traditional Metrics 08:03 Perception and Success 14:50 Introducing the Net Project Success Score 19:11 MORE Framework for Project Success 23:13 The Value of Being Customer-Centric 24:28 AI's Role in Project Management 31:31 PMI Resources 34:21 End Of Interview 34:39 Andy Comments After The Interview 38:58 Outtakes Learn More You can learn more about Project Management Institute at pmi.org. For more learning on this topic, check out: Episode 424 with Karla Eidem, who joined us to talk about project management trends. Episode 319 with Sierra Hampton-Simmons from PMI about the PMP exam. Episode 253 with one of the most passionate advocates of PMI: Lee Lambert Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Ways of Working Topics: Project Management, Value, Success Metrics, Stakeholder Engagement, AI, PMI, Research, Project Success

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• PPP 448 | Drifting Toward Burnout? How to Thrive When Demands Pile Up, with Marie-Helene Pelletier

  Summary In this conversation, Andy and Marie-Helene Pelletier explore the concept of resilience, particularly in the context of workplace challenges and personal well-being. They discuss the importance of understanding resilience as a state that can fluctuate rather than a fixed personality trait. Marie shares insights from her book, The Resilience Plan: A Strategic Approach to Optimizing Your Work Performance and Mental Health. She emphasizes the need for strategic planning to enhance resilience and manage burnout. The discussion also covers cognitive patterns that can hinder resilience, the balance of life's demands and supplies, and practical steps to create a personalized resilience plan. Additionally, they touch on the role of parents in fostering resilience in children. This episode prepares you to handle the demands that come with leading teams and projects. Enjoy! Sound Bites “The class went great. I was a wreck.” "We know from research that resilience is not a personality trait. It’s a state, which means it will fluctuate over time, which also means we can influence it." "Resilience is our ability to go through adversity and come out even stronger." "People will tend to minimize the demands they have, and then on the supply side, people will tend to overestimate the sources of energy they have." "I think we too easily sacrifice our self-care. We wait for things to fall apart and then we’re like, ‘Oh, I hit burnout.’ What if we were able to put together a resilience plan?” Chapters 00:00 Introduction 02:02 Start of Interview 02:14 What Got You Into Psychology? 04:00 Understanding Resilience Misconceptions 05:45 Is Resilience Just Genetics And Personality? 08:01 The Role Of Context In Resilience 10:43 BEAR Thinking 14:25 Supply And Demands Inventory 18:13 The Role Of Values 26:02 Applying Resilience Strategies To Parenting 28:42 End Of Interview 29:07 Andy Comments After The Interview 32:17 Outtakes Learn More You can learn more about Marie-Helene and her work at DrMarie-Helene.com/. For more learning on this topic, check out: Episode 398 with Dr. Neha Sangwan about her book on burnout. Episode 132 with StrengthsFinder author Tom Rath about energizing the burned out project manager. Episode 106, also with Tom Rath, about his book Eat, Move, Sleep. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Resilience, Burnout, Mental Health, Self-Care, Leadership, Personal Development, Emotional Intelligence, Workplace Wellness, Project Management The following music was used for this episode: Music: ImageFilm34 by Sascha Ende License (CC BY 4.0): https://filmmusic.io/standard-license Music: Chillhouse by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

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• PPP 447 | How to Speak So People Actually Listen, with Michael Chad Hoeppner

  Summary In this conversation, Andy talks with Michael Chad Hoeppner to discuss his new book Don't Say Um: How to Communicate Effectively to Live a Better Life. The book is packed with practical drills and insights to improve communication skills. Andy and Michael explore common misconceptions about public speaking, the importance of delivery over content, and practical exercises to enhance communication skills to help you become more confident and effective communicators at work and home. Michael emphasizes that everyone is a public speaker in their daily lives and that good communication is fundamentally about being other-focused. Want to speak in a way that people actually listen? This episode is for you! Sound Bites “You do make a living by speaking.” "There’s no such thing as public speaking—there’s just speaking." "If you ever get advice that features the words ‘don’t’ and ‘just’ in a single sentence, you should probably run away from it." "Filler words aren’t the problem. They’re a symptom." "AI is about to give us perfect content. The real skill? Delivering it well." "If every time you speak, you’re trying to sound smart, you’re going to sound dumb." "Every time you say 'um,' your brain is asking for time. Give it the time—without the 'um'." "If you can tolerate silence, you’ll always sound smarter." "The first rule of better posture? Stop thinking about posture." "If you’re not getting better at speaking, you’re limiting your career without even realizing it." Chapters 00:00 Introduction 02:16 Start Of Interview 03:52 Why Are We All Professional Speakers? 07:34 What Is Some of the Worst Speaking Advice? 11:09 What is Good Communication? 14:29 Why is Delivery More Important Than Content? 20:40 The GK Lego Drill 26:52 About Filler Words Like Um 31:32 What You Need to Know About Posture 39:19 Advice for Parents 44:08 End Of Interview 44:39 Andy Comments After The Interview 47:50 Outtakes Learn More You can learn more about Michael and his work at GKTraining.com/Michael-Chad-Hoeppner. For more learning on this topic, check out: Episode 378 with Bill McGowan about his book Pitch Perfect. Episode 98 with communications expert Nancy Duarte. Episode 349 with Tina Kuhn about her book on communication scenarios. Thank you for joining me for this episode of The People and Projects Podcast! Talent Triangle: Power Skills Topics: Public Speaking, Communication Skills, Speaking Tips, Leadership, Filler Words, Posture, Parenting, Storytelling, Project Management The following music was used for this episode: Music: The Fantastical Ferret by Tim Kulig License (CC BY 4.0): https://filmmusic.io/standard-license Music: Synthiemania by Frank Schroeter License (CC BY 4.0): https://filmmusic.io/standard-license

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