Geographical Thinking from Esri Canada

What separates a quick fix from hours of frustration? Often, it's the way you approach the problem. In this episode of Geographical Thinking, host Michelle Brake sits down with Esri Canada Customer Support consultants Sara Pancheri and Lorraine Hamel to explore how experienced support professionals diagnose issues, identify patterns and guide customers toward solutions.  
Whether you’re trying to decipher cryptic error messages or collect the right troubleshooting information, you’ll benefit from Sara and Lorraine’s practical advice and learn how to work through challenges more efficiently. Along the way, Michelle’s guests offer a behind-the-scenes look at what happens when a support case lands on their desks and what makes a support request truly effective.  
Whether you're working with ArcGIS Pro, ArcGIS Online or ArcGIS Enterprise, this conversation is packed with actionable tips, troubleshooting best practices, and expert insights to help you get the most out of your GIS technology.

On the Summer 2026 episode of Getting Technical, Esri Canada’s experts explore the latest innovations across the ArcGIS ecosystem.  
 
Jarrett Totton kicks things off with a look at ArcGIS Enterprise 12.1, highlighting new capabilities like ArcGIS Data Pipeline and enhanced observability. 
 
Next, Céline Doré joins the conversation to discuss ArcGIS Pro 3.7, including the new Analyze Map pane for identifying performance issues, along with layout, editing and licensing enhancements designed to make GIS workflows more efficient and flexible. 
 
Finally, Maggie Samson rounds out the episode with a tour of the latest ArcGIS Online updates, covering improvements to ArcGIS Experience Builder, ArcGIS Dashboards and content management as well as new administrative tools that help organizations manage resources more effectively. 
 
Whether you're a GIS administrator, analyst or developer, this episode of Geographical Thinking will help you stay up to date on the newest ArcGIS capabilities.

Behind every map is a story, and behind every story is a responsibility to understand and protect the landscapes that sustain us. In this episode of Geographical Thinking, Michelle Brake is joined by Dave Blaine from the Northern Alberta Institute of Technology (NAIT) to explore the Indigenous Community Atlas Project and the broader Indigenous Community Atlas Project.
Together, they unpack how science, community knowledge, and storytelling come together to turn environmental data into meaningful guidance for land‑use planning and decision‑making. From engaging maps that resonate beyond technical audiences to stories that help balance development and conservation, this conversation highlights why how we present data matters just as much as the data itself.
Whether you’re a planner, researcher, GIS professional, or simply curious about how maps can drive better outcomes, this episode offers inspiration and practical insight into turning information into action.

In this seasonal edition of Getting Technical, we explore how AI is shaping the future of ArcGIS. Hawjin Falahatkar kicks things off with an overview of AI across the ArcGIS ecosystem, breaking down GeoAI, AI assistants, and agentic AI, while also examining the role of security, trust, and Esri’s Trusted AI framework.
Then, Ben Mannell joins the conversation to share a developer’s perspective on AI in ArcGIS. He looks at how AI is influencing app design and development, what’s new in ArcGIS developer technology, and how emerging tools and SDKs are helping build the next generation of spatial applications.
Whether you’re an analyst, developer, or GIS professional curious about where AI is headed, this episode will help you stay informed, think critically, and work smarter with ArcGIS.

In this episode of Geographical Thinking, host Michelle Brake sits down with Darian Shakerinia from Fathom Studio to explore how GIS is shaping the next generation of community planning and design.
We discuss how GIS bridges the gap between conceptual design and real-world implementation, enabling planners to understand context, identify opportunities and navigate constraints with clarity. Darian shares real project examples, from land suitability analysis to an AI-driven parking study, illustrating how tools like drone imagery, aerial data and ArcGIS Pro’s object detection capabilities can transform workflows and uncover insights that traditional methods might miss.
Whether you're curious about the technology shaping today’s communities or looking for inspiration in your own spatial practice, this episode highlights how geography remains at the heart of thoughtful, resilient design.