The CIO of Daimler Truck Believes IT is Central to Driving Transformations
In this episode, Markus Zirn and Lutz Beck explore how GenAI and data management are transforming the truck industry and boosting operational efficiency. Lutz shares his experiences from Mitsubishi Fuso to Daimler Truck, highlighting the integration of GenAI and connected technologies. They discuss the growing role of AI agents in automating business processes, improving operational efficiency, and enhancing customer service. Lutz also offers practical insights on managing legacy systems, leveraging data for innovation, and preparing for a future driven by AI and automation.Timestamps00:00 Episode Start03:20 Understanding the truck Industry06:35 Modernizing legacy systems11:00 Integrating with legacy systems18:45 The power of quality data21:15 Leveraging AI for operational efficiency27:25 Impact of AI agents36:50 Building strong data foundations with AI agentsEpisode Key TakeawaysFocus on solid data management: Get your data practices in shape with strong governance, quality checks, and clear protocols for sharing. Make sure to educate your team on data security to keep sensitive info safe.Use AI agents to boost efficiency: Bring in AI agents to handle routine IT and customer service tasks. Set up a system where agents work together smoothly. Think AI-powered helpdesks that can manage simple questions, letting human agents focus on more complicated issues.Update legacy systems with care: Take a close look at your old IT systems and explore how to upgrade or replace them with more modern, scalable solutions. Don’t just automate outdated processes, think about ways to simplify and enhance them.Align IT with Business Goals: Build a strong partnership between your IT and business teams. Make sure your IT projects are aligned with what the business needs, helping streamline operations and add value for customers like using AI in HR to speed up recruitment and data entry, giving employees more time for strategic work.Top Quote“ Data is, for me, the key asset of a company and the data gives you the power to be intelligent as a company. You just need to learn to use it.”
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49:08
How Village Roadshow’s CIO is Doing More with Less
In this episode, Markus Zirn and Arul Arogyanathan explore the transformative power of strategic IT leadership. Arul shares how he navigated pandemic-driven disruptions since stepping into his role in 2021, driving key initiatives like modernizing systems, fostering business-IT collaboration, and implementing composable architecture and automation. They dive into the creative ways Village Roadshow embraced automation, composable architecture, and a "do more with less" mindset to not only survive but thrive. Arul also offers practical advice on staying agile, driving innovation, and building a tech foundation ready for the future.Timestamps00:00 Episode Start02:40 Who is Village Roadshow?06:10 Arul's journey at Village Roadshow11:30 Strategic IT transformation at Village Roadshow20:50 Simplifying and standardizing technology28:10 Rethinking IT transformation: Beyond ERP37:30 Implementing composable architecture41:45 Reflecting on Arul's journey: Lessons learnedEpisode Key TakeawaysPrioritize integration, not just upgrades: Don’t just upgrade systems in silos. Focus on building a cohesive ecosystem where everything works seamlessly together. This reduces complexity, improves efficiency, and ensures your tech stack is aligned with business goals.Build for agility with composable architecture: Create modular systems that are easy to scale, integrate, or swap out as needed. This flexible approach keeps your organization adaptable and minimizes disruptions during changes or upgrades.Put your people first: Whether it’s your customers or employees, focusing on their experience is key. Map out the customer journey, identify what matters most, and implement solutions that go above and beyond. A people-first approach boosts loyalty, efficiency, and growth.Work smarter with automation: Automation is a game-changer for getting more done with fewer resources. By rolling out low-code/no-code platforms and making automation accessible to everyone, teams can focus on meaningful, high-impact work while reducing the time spent on repetitive tasks.Top Quote“ As a leader, we need to think strategically and focus on the ecosystem rather than the system. That's the key element.”
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50:03
How Navan Embraced Change to Achieve Business Resilience
In this episode, Markus Zirn and Ilan Twig explore the intersection of organizational resilience, technology adoption, and innovation. They explore Navan’s journey and how they navigated significant challenges like COVID-19 while maintaining a user-centric approach. Ilan also highlights the transformative role of GenAI and shares insights on how organizations can harness these technologies to drive operational improvements and manage change effectively. Ilan wraps up by offering practical strategies for IT leaders to embrace new technologies, remain resilient in the face of adversity, and lead successful transformations.Timestamps00:00 Episode Start03:15 Evolution of Navan and COVID's Impact14:40 Building resilience in adversity25:00 Adapting to GenAI and Navan's use cases34:55 Implementing AI in business processes43:55 Advice for IT leaders embracing AIEpisode Key TakeawaysAdapt and innovate in adversity: Stay flexible and quickly adjust to changes. Keep an eye on shifting user needs and be ready to pivot your strategy when necessary—like doubling down on products that are most relevant during times of crisis, such as COVID-19.Leverage technology despite its limitations: Don’t be discouraged by the limitations of new technologies. Embrace them by understanding their challenges and experimenting. Continuously refine how you use these technologies and find creative solutions to overcome their flaws, turning potential setbacks into opportunities for innovation.Maintain a user-centric focus: Keep the user front and center in everything you do. Build systems and tools that make their lives easier and solve problems in a way that’s seamless and hassle-free.Promote transparent communication and company culture: Be open and transparent, especially in tough times. Keep the lines of communication flowing with your team, whether through regular check-ins or all-hands meetings, so everyone feels aligned and supported.Top Quote“ Technologies, just like everything in life, they have the good things that they bring and they have limitations. You need to apply the right tool to the right problem.”
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48:39
Why Steve Brodrick is Data Driven, but People Inspired
In this episode, Markus Zirn and Steve Brodrick explore the power of data democratization and its role in driving transformation. Steve shares his journey from CFO to CTO and now CEO of Horizon Five, where he is dedicated to making data accessible and empowering teams to thrive. They discuss the importance of integrating IT and business, the challenges of scaling data-driven insights, and the potential of emerging technologies like generative AI. Steve offers practical strategies for fostering collaboration, building a data-driven culture, and driving innovation across organizations.Timestamps00:00 Episode Start02:55 Steve's career journey and passion for data07:40 Importance of The New Automation Mindset12:00 Exploring data-driven challenges in RPA17:05 Bridging business and IT with integration20:00 Maturity in data across organizations24:45 Overcoming resistance to process democratization34:00 Impact of GenAI on data democratization38:00 Advice for aspiring IT and business leadersEpisode Key TakeawaysBring teams together: Break down silos by creating cross-functional teams that include IT, finance, marketing, HR, and more. Collaboration like this helps combine different perspectives, leading to smarter decisions and more innovative solutions.Empower everyone with the right tools: Equip your team with easy-to-use tools like Workato. These self-service platforms make it easier for non-technical users to work with data, automate tasks, and find valuable insights, boosting both productivity and confidence.Make learning part of your culture: Encourage curiosity and experimentation with new tools and technologies. Highlight wins, offer training, and celebrate a culture of continuous learning to spark innovation and creative problem-solving.Focus on clean, connected data: Great decisions start with great data. Invest in systems that ensure your data is clean, well-integrated, and accessible. This sets the stage for advanced tools like GenAI to deliver accurate, actionable insights.Top Quotes“Data professionals are not just in IT, they're certainly there, but also, others across every function. Data really knows no function. It sits in your marketing organization, your HR organization, it sits everywhere. So, you have to develop a strategy when you're transforming, where you have an integrated way to welcome everybody to the data dance.”“You have to make a bet that if you empower people and democratize these tools, there will be great outcomes.”
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45:02
Where the Boston Consulting Group Sees the Value in AI
In this episode, Marcus Zirn and Vladimir Lukic dive into BCG's latest report, Where’s the Value in AI?, highlighting why only a small percentage of companies are scaling AI effectively. They explore strategies for successful AI adoption, such as focusing on core workflows, optimizing operating models, and choosing fewer but deeper use cases. Vlad also discusses the challenges of data quality, the importance of embedding AI into business processes, and the evolving role of IT and product managers in AI-driven transformations. He wraps up by sharing practical insights and success stories from real-world AI implementations.Timestamps00:00 Episode Start4:10 Overview of BCG's AI Report10:10 The role of AI agents18:10 Why good data matters for AI26:35 Integrating AI into business processes30:20 Building the right IT and business team for AI36:37 How AI is shaping traditional IT transformation39:47 Rethinking AI adoptionEpisode Key TakeawaysFocus on core workflows: Identify and prioritize the workflows that directly impact your competitive advantage. AI leaders are targeting mission-critical processes to maximize efficiency and impact.Rethink the operating model: Implementing AI requires more than just adopting new technology—it demands a full overhaul of your operating model. This includes realigning employee incentives, adjusting meeting structures, and embedding AI deeply into your business operations for long-term success.Quality data is crucial: AI can only be as effective as the data it’s trained on. Take the time to clean up and review your data sources. Bad data will lead to bad insights, so ensuring your data is accurate and complete is key to success.Build the right teams: AI integration needs both business insight and technical know-how. Build cross-functional teams with business owners, IT, and data scientists—ideally led by a strong product manager or agile coach—to ensure your AI projects are a success.Top Quote“I'm seeing Gen AI over the last two years, just being this trigger or a catalyst to put a lot of these perennial and constant topics visibly on the table.”BCG Report: Where’s the Value in AI?
Acerca de The New Automation Mindset: AI + Automation + Integration
Welcome to "The New Automation Mindset: AI + Automation + Integration," a groundbreaking podcast series by Workato. On this show, we bring you real-world stories of business efficiency, agility, growth, and transformation from executive leaders in the industry. In each episode, we dive deep into the minds of top-level executives who have successfully embraced automation to work faster, smarter, and more securely without compromising governance. From Fortune 500 companies to innovative startups, we explore the strategies, challenges, and triumphs of these forward-thinking leaders.Hear firsthand accounts of how automation has revolutionized their organizations, enabling them to unlock new levels of productivity, drive innovation, and fuel business growth. Gain valuable insights on navigating AI, digital transformation, streamlining workflows, integrating systems, and optimizing processes to achieve seamless operations across your enterprise.We believe that automation is not just a technology but a mindset. Join us on "The New Automation Mindset" – a leadership blueprint to reshape your organization for success in the digital age.
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