Jamie Bartlett traces the story of how and why social media companies have become the new information gatekeepers, and what the decisions they make mean for all...
On 30th September 2022 a coroner in London finds that Molly Russell "...died from an act of self-harm while suffering from depression and the negative effects of online content." The finding is a global first. Social media is ruled to have contributed to the death of a child. In San Francisco, around the same time, a strange story is unfolding inside Twitter HQ. Ever since Donald Trump's account was suspended on Twitter, tensions have been building around what is and isn't allowed on platforms. Elon Musk shares internal staff documents with a hand-picked group of journalists. One of those journalists suspects these documents show collusion between tech platforms and the US government. Politicians and civil groups on both the left and right from across the world, want the power and influence of these companies to be reigned in. There's even talk of repealing section 230 - the law that created modern social media. In this final episode, Jamie Bartlett asks if Silicon Valley's radical experiment is about to implode? And if the online world is chaotic now, what will advances in artificial intelligence mean for us all?Presenter: Jamie Bartlett
Producer: Caitlin Smith
Sound design: Eloise Whitmore
Story Consultant: Kirsty Williams
Senior Producer: Peter McManus
Composer: Jeremy Warmsley
Commissioned by Dan Clarke
A BBC Scotland ProductionReading by John Lightbody Archive credits: BBC News, September 2022; CNN, 2022; C-Span, Jan 2024; BBC Archive, 1967New episodes released on Mondays. If you’re in the UK, listen to the latest episodes of The Gatekeepers, first on BBC Sounds: bbc.in/3Ui661uIf you are suffering distress or despair and need support, a list of organisations that can help is available at bbc.co.uk/actionline
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32:18
7. Rest of World
Jamie Bartlett travels to Minnesota to meet Abrham Meareg Amare. The young academic is seeking asylum in the States following the murder of his father in Ethiopia in 2021. In December 2022, Abrham became the lead complainant in a $2 billion lawsuit against Meta. Abrham believes that company is partly responsible for the death of his dad - a renowned chemistry professor - who was slandered and doxxed on Facebook, before being shot outside his home. Abrham says he reported the posts multiple times but they were not taken down, until eight days after the killing. Jamie meets the Facebook whistleblower Frances Haugen, who tells him that her decision to leak Meta's internal documents was driven by grave concerns about the way Meta operates in the Global South. Producer: Caitlin Smith
Sound Design: Eloise Whitmore
Story Consultant: Kirsty Williams
Composer: Jeremy Warmsley
Senior Producer: Peter McManus
Commissioned by Dan Clarke for BBC Radio 4.Archive: C:Span, October 2021 New episodes released on Mondays. If you’re in the UK, listen to the latest episodes of The Gatekeepers, first on BBC Sounds: bbc.in/3Ui661u
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30:48
6. Arbiters of Truth
In 2018, the CEOs of our most popular social media companies are standing at a crossroad. After political outcry over Russian interference in the 2016 election and fallout from the Cambridge Analytica scandal, tech leaders have a decision to make. They need to come up with ways of making their platforms safer. One route is a radical overhaul of the entire business model. The other is the biggest digital clean-up operation ever attempted, spanning hundreds of langauges and countries. Which path will they take? Producer: Caitlin Smith
Sound Design: Eloise Whitmore
Story Consultant: Kirsty Williams
Composer: Jeremy Warmsley
Executive Producer: Peter McManus
Commissioned by Dan Clarke A BBC Scotland Production for BBC Radio 4.Archive: C-Net, April 2018; CBS News, 2020; Tucker Carlson on Fox News; BBC News 2021; EU Debates Tv, 2021 New episodes released on Mondays. If you’re in the UK, listen to the latest episodes of The Gatekeepers, first on BBC Sounds: bbc.in/3Ui661u
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5. The Vortex
One of the strange things about our new media universe, is how innocuous decisions taken in Silicon Valley - turning a dial, or adding a few lines of code to increase engagement - can change your life. In 2016, Instagram introduced a new way of looking at content: the non-chronological feed. Now, instead of seeing what your friends were posting in the order they were posting it, an algorithm brought you stuff based on search history, likes, and interactions. That’s how tech engineers saw things back then - not just at Instagram, but at Pinterest, and other platforms too - if you engage with something, that must mean you want more of it. Ian Russell believes that this algorithmic change may have altered the course of his 14 year old daughter Molly's life.Presenter: Jamie Bartlett
Producer: Caitlin Smith
Sound Design: Eloise Whitmore
Composer: Jeremy Warmsley
Story Consultant: Kirsty Williams
Execuitve Producer: Peter McManus
Commissioner: Dan Clarke A BBC Scotland Production for Radio 4.Archive: 'Instagram implements big changes to users' feed, ditches chronologixal content' DT Daily; March 16th 2016. US Senate Committee on the Judiciary, Nov 7th 2023If you are suffering distress or despair and need support, including urgent support, a list of organisations that can help is available at bbc.co.uk/actionline.New episodes released on Mondays. If you’re in the UK, listen to the latest episodes of The Gatekeepers, first on BBC Sounds: bbc.in/3Ui661u
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29:11
4. Flood the Zone
2016 is a big election year. But something is going very wrong online. Journalists in America and the Philippines start to notice something strange going on online. In Manila, Maria Ressa - the editor of online news site, Rappler - discovers a sock puppet network of social media accounts, all pushing for the election of a strong leader. Someone like Rodrigo Duterte. Maria is suspicious. She makes an urgent call to Facebook.In Veles, in Macedonia, a young man called 'Marco' starts writing fake articles and posting them online. Very soon they're being read by millions of people around the globe and he's making huge sums of money. The online ecosystem is under attack. Producer: Caitlin Smith
Sound design and mix: Eloise Whitmore
Composer: Jeremy Warmsley
Exec: Peter McManus
Researcher: Juliet Conway and Elizabeth Ann Duffy
Commissioned by Dan ClarkeArchive: BBC News, AP Archive, Bloomberg Television, CNN New episodes released on Mondays. If you’re in the UK, listen to the latest episodes of The Gatekeepers, first on BBC Sounds: bbc.in/3Ui661u
Jamie Bartlett traces the story of how and why social media companies have become the new information gatekeepers, and what the decisions they make mean for all of us.
It's 20 years since Facebook launched and the social media we know today - but it all started with a crazy idea to realise a hippie dream of building a "global consciousness". The plan was to build a connected world, where everyone could access everyone and everything all the time; to overthrow the old gatekeepers and set information free.But social media didn't turn out that way. Instead of setting information free - a new digital elite conquered the world and turned themselves into the most powerful people on the planet.
Now, they get to decide what billions of us see every day. They can amplify you. They can delete you. Their platforms can be used to coordinate social movements and insurrections. A content moderator thousands of miles away can change your life. What does this mean for democracy - and our shared reality?
It starts in the summer of love, with a home-made book that taught the counter-culture how to build a new civilisation - and accidentally led to the creation of the first social media platform. But a momentous decision in the mid-2000s would turn social media into giant advertising companies - with dramatic ramifications for everyone. To understand how we arrived here, Jamie tracks down the author of a 1996 law which laid the groundwork for web 2.0; interviews the Twitter employees responsible for banning Donald Trump who explain the reality of 'content moderation'; and speaks to Facebook's most infamous whistle-blower in a dusty room in Oxford. He goes in search of people whose lives have been transformed by the decisions taken by these new gatekeepers: a father whose daughter's death was caused by social media, a Nobel prize winning journalist from the Philippines who decided to stand up to a dictator and the son of an Ethiopian professor determined to avenge his father's murder. Far from being over, Jamie discovers that the battle over who controls the world's information has only just begun.
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