CFO THOUGHT LEADER

Jamie Schroeder’s finance career began on the shop floor at Ford Motor Company. As part of Ford’s rotational development program, Schroeder tells us, he spent a month working in the paint shop at an assembly plant outside Cleveland. The experience was designed around “learning the business and getting your hands on the business” so that finance could become an informed partner to operations.
That operating mindset followed Schroeder to Scotts Miracle-Gro, where unfamiliar assignments became a recurring source of development. According to Schroeder, he was repeatedly placed in situations involving ambiguity, collaboration, and the need to “create something brand new that didn’t exist before.” Over time, embracing discomfort became part of his professional identity.
One experience taught him what it meant to be a growth CFO. According to Schroeder, stagnant category growth had led finance into a “profit preservation” posture when leadership changes at a major retailer created an opening for Scotts to pursue a more aggressive commercial program.
The proposal involved aggressive pricing, promotions, and products—and considerable risk. Instead of retreating, Schroeder tells us, finance supplied data and scenario analysis, quantified the risks, and developed playbooks for possible responses. Transparency ensured that operating partners understood both the opportunity and the guardrails.
According to Schroeder, the resulting market-share battle produced category growth that Scotts had not seen in ten years, while sales and profits rose across the category.
Now CFO of Premium Guard, Inc. (PGI), Schroeder brings that lesson to another transformational setting: Finance can help a company pursue disruption without ignoring risk. The discipline lies not in avoiding uncertainty, but in understanding the business well enough to move through it together.

At Timken, it was generally known that Phil Fracassa knew he would become CFO after the company separated its steel business. But first, he tells us, the board gave him a different assignment: lead the project management office and set both resulting companies up for success.
The separation followed pressure from an activist investor and extensive board consideration of strategy, stakeholder impact, operating performance, capital allocation, risk, and long-term shareholder value, according to Fracassa. Once the decision was made, his team had just under a year to carve out a business that had been part of Timken for 85 years.
That meant standing up and staffing a company, capitalizing it, unwinding entanglements, separating systems, establishing processes, and developing public-company protocols. Fracassa tells us the work reached virtually every function, including legal, HR, IT, operations, finance, treasury, and tax.
His own position carried a particular tension. Although Fracassa knew where he would land after the spin, he says he had to remain “independent, fair, impartial.” His decisions had to serve both companies—not just the one where he would soon hold the CFO title.
According to Fracassa, the experience brought together the disciplines he had accumulated across his career. It also left him with a durable conviction: “Strategy really lies in the execution.”
Great ideas and thoughtful analysis were not enough, he tells us. Value emerged only when people came together, worked through the issues, and executed. For Fracassa, that is where finance becomes most powerful: beyond the numbers, serving as “an architect of execution” inside the business.

Matt Ostrower remembers losing sleep over a decision that carried consequences for employees, lenders, and shareholders.
At Site Centers, Ostrower tells us, the management team was confronting two challenges. Investor fears about the internet’s impact on retail real estate were depressing stock and bond valuations. Then Hurricane Maria struck Puerto Rico, leaving a portfolio of company assets out of commission for months.
The immediate pressure was to reopen properties and navigate the crisis. But Ostrower says the team forced itself to “pull back” and consider how the company could emerge positioned for growth.
Working with CEO David Lukes and capital markets leader Conor Fennerty, Ostrower says the team developed an answer that had not been executed repeatedly elsewhere: Separate the portfolio, create a liquid pool of assets for public-market investors, and establish a remaining company positioned for greater growth.
Because the approach was untested, Ostrower says the team had no certainty about how investors would respond. “I had sleepless nights for months,” he tells us, describing the market’s acceptance as an “existential question” for the company.
According to Ostrower, investors ultimately embraced the decision, and the strategy received positive press. He says it allowed the company to realize value in one place while setting up another company for growth.
For Ostrower, some of finance’s strongest strategic moments emerge during crises, when leaders are tempted to pursue whatever is most expedient. His experience suggests another possibility: Use the pressure to step back, ask harder questions, and make the decision that addresses not only the immediate disruption but also the company that must exist afterward.

Andrew Korn tracks growth first. EliseAI had surpassed $200 million in annual recurring revenue when he spoke with us, and Korn tells us the company had maintained year-over-year growth above 100% throughout his four and a half years there—“correlation, not causation,” he adds.
That growth gives finance a clear assignment. According to Korn, EliseAI monitors gross margins and burn while ensuring its spending remains prudent and directed toward investments capable of moving the business forward.
The company operates in housing and healthcare, two industries Korn describes as representing about 40% of U.S. GDP combined. He tells us both depend heavily on labor while contending with regulation and legacy technology. The result is overwhelmed teams, administrative work, and consumers waiting too long or paying too much for essential services.
EliseAI enters primarily through the communication layer. According to Korn, its technology handles communications and repetitive work around the clock while providing accurate, compliant answers to renters, residents, prospects, and patients.
But awareness of AI has also created a different challenge. Korn says customers increasingly arrive interested in the technology, yet EliseAI must ensure they understand what they are adopting. The objective is not AI “just for AI’s sake” or something a company can place on its website.
Instead, Korn tells us, AI must improve operations, performance, and business capabilities in tangible ways. EliseAI therefore tracks leases, occupancy, rent collection, maintenance requests, resident renewals, patient calls, and scheduled appointments.
For Korn, the technology earns its place when customers can recognize its impact in the work being completed and the results being produced.

In April 2020, Laura Miller stepped into her first CFO role at Pampered Chef. According to Miller, she was pregnant with her second child, working with a new CEO and joining an executive team that had never worked together in the building before the pandemic sent everyone home.
Demand was anything but predictable. Miller tells us that Pampered Chef’s independent consultants could hold parties online while consumers, confined to their homes, purchased kitchen equipment and looked for ways to earn money. That summer brought a business boom—and immediate pressure on working capital, supply chains and forecasting.
Miller says the company quickly replaced its rolling forecast with a daily forecast. One of her first CFO assignments was determining what would happen if the warehouse could not remain open as an essential business. Finance modeled scenarios “from zero to quadruple” while weighing when to continue accepting orders, when to stop, and how to manage back orders without overwhelming the business.
The professional challenge unfolded alongside a personal one: Miller tells us that she had her baby in June. Navigating both made the period “the fastest crash course into being a CFO.”
The experience also overturned much of her preparation. Miller says she had spent “16, 18 months prepping and planning to be a CFO,” yet none of the issues she had anticipated became her greatest challenges after taking the role.
Her lesson emerges from that collision between preparation and reality: the CFO’s work is not simply executing a carefully developed plan. Sometimes it means rebuilding the forecast daily, considering outcomes at opposite extremes and learning the role while the conditions surrounding it continue to change.