Transforming legacy at scale, with Amala Duggirala, USAA
What does it really take to transform a legacy institution into a digital-first, human-centered enterprise? Drawing from decades of experience, Amala Duggirala, Head of Digital Data and Technology at USAA, breaks down the four dimensions of transformation—technology, product, business value and culture—and shares how to scale innovation without losing sight of compliance, quality or people. 0:01 – Get to know Amala Duggirala 2:12 – The four types of transformation 7:34 – Move like a startup, scale like an E(nterprise) 12:35 – Want to win with AI? Get your foundations right. 16:25 – How USAA delivers on the full spectrum of financial needs 19:06 – Transformation lessons from around the world 22:30 – Turning point of a transformation: Words vs. actions The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.
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26:29
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26:29
FalconStor's tech transformation with CEO Todd Brooks & CTO Ron Morita
How is private equity–backed FalconStor reinventing itself in the age of AI? Ann sits down with CEO Todd Brooks and CTO Ron Morita to explore the company’s evolution beyond legacy hardware, its embrace of artificial intelligence, and how it’s driving growth through cutting-edge technology and human ingenuity. 0:01 – The hybrid cloud world 1:53 – How FalconStor transformed to survive 4:42 – The CTO role: Partnerships, products and roadmaps to success 8:57 – CEOs and CTOs working together 11:13 – A handbook for partnerships 16:45 – Bridging hardware, software and the hybrid cloud worlds 21:45 – Infusing AI for sales and customer support 29:46 – What drives you and your decision-making? The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.
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34:59
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34:59
Choosing models and transforming mindsets with David Tan, CTO, CrushBank
In this riveting Season 2 opener, host Ann Funai dives deep into a comprehensive discussion with David Tan, CTO of CrushBank. They traverse the evolution of tech roles and Tan's strategic approach to AI model selection. The conversation also encompasses the crucial importance of comprehending the data fueling AI and shifting perspectives on AI capabilities beyond the hype. Drawing from shared experiences in IT, they share and demonstrate practical techniques for effectively communicating complex tech to non-technical audiences. 0:01 – Get to know David Tan and his role as CTO at CrushBank 1:31 – Approach to internal and external transformation 2:20 – How to choose the right AI model 5:06 – The case for small models 7:31 – Customized vs open source models 8:49 – Common pitfalls in AI transformation 10:11 – Transforming mindsets and understanding AI impact 13:46 – Shared backgrounds and the evolution of CIO and CTO roles 20:00 – Effectively communicating complex tech to non-tech audiences 23:28 – The magic is in the data, not AI The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.
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24:49
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24:49
6 lessons for transformation
Join Ann as she reflects on the first season of Transformers by highlighting six recurring lessons from CIOs and CTOs on business and tech transformations. 00:01 – Intro 00:16 – Transformation is inevitable 01:42 – Key transformation drivers: Culture, mindset, trust 03:07 – Trust means transparency and communication 4:29 – The AI hype is real, but so is its potential 6:59 – Learn to embrace the process 8:16 – Consider the human element throughout transformation 9:13 – Get to know the CIO The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.
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10:48
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10:48
Navigating transformation traps with Nonie Sethi, Partner, BCG
Navigating transformation traps with Nonie Sethi, Partner, BCG. Why do so many transformations fail, and how can we change it? With all the technology and data at our fingertips, most business transformations still feel like death by a thousand tiny cuts. Too many fail to flourish, even when the main culprits are entirely within the enterprise’s ability to navigate. In this episode, Ann talks with Nonie Sethi, Partner at BCG, who has made an art of using technology and data to help teams drive successful business transformations even in the most tenuous of circumstances. 1:00—Meet Nonie Sethi 3:00—Nonie's career transformation from Microsoft to BCG 5:05—Three steps to business transformation 7:08—How do you capture value creation? 8:19—What are the business transformation trends? 13:19—Three reasons business transformations fail 15:30—“Communication coupled with data is crucial to success” 20:45—What can management consulting firms do better? 23:35—How do you bring AI into business transformations? 27:50—Failing fast to win faster The opinions expressed in this podcast are solely those of the participants and do not necessarily reflect the views of IBM or any other organization or entity.
Information is everywhere. For businesses, information is everything. The roles of CIOs, CTOs and other transformative leaders have evolved to impact all areas of business, from employee experience and digital labor to product development and the customer experience. Hosted by Ann Funai, CIO and VP of Business Platforms Transformation at IBM, Transformers the podcast takes you behind the scenes and screens of these transformative leaders, exploring their real-world challenges, inspiring lessons, and best practices. From personal transformations to the transformative influences around them, Ann and her guests explore what it is to be transformers. Tune in every other Wednesday at 7am EST.
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