Convenience Matters

At the 2026 NACS Show, NACS Chairman Lonnie McQuirter shared compelling stories about how convenience stores matter, and how they take care of their people and communities.
Hosted by:
Jeff Lenard
About our Guest:
Lonnie McQuirter, 2026-27 NACS Chairman; Director of Operations, 36 Lyn Refuel Station
Lonnie leads 36 Lyn Refuel Station, an independently owned, community-focused convenience retailing location in South Minneapolis, MN. Known for its commitment to local engagement and promoting locally made goods, 36 Lyn embodies Lonnie's passion for building strong ties with the community.

Whether it's your first NACS Show or you're a seasoned veteran, we're sharing some tips and tricks to make sure all attendees have a fantastic experience this year in Las Vegas.
Hosted by:
Jeff Lenard and Chrissy Blasinsky

For most customers, it only takes two negative experiences before they stop visiting a specific c-store or QSR. While that doesn't mean they are leaving the brand, it does change the overall brand loyalty equation.
Hosted by:
Jeff Lenard
 
About our Guest:
Matt Pereira, Co-founder and CEO, Seurat Analytics
Matt is a co-founder and CEO of both Seurat Analytics and ChargeWonder. He published the research paper, "Same Brand, Different Store Experience."

A look at how employment trends are impacting c-store operators and other channels that directly compete with them, and how retailers can capitalize on these trends to improve their operations.
Hosted by:
Jeff Lenard

About our Guest:
Chris Wise, NACS Research Analyst
Chris Wise manages the NACS Talent Insights Dashboard, which provides the latest available convenience industry benchmark data in key human resource categories of compensation, turnover and benefits.

How can independent operators take advantage digital platforms or AI? We'll break down the questions to ask for finding a cost-effective solution that works for you.
Hosted by:
Jeff Lenard
 
About our Guest:
Babir Sultan, CEO, FavTrip
Babir is the CEO of FavTrip, which has three locations around Kansas City. The company also has a highly successful online presence, with 122,000 subscribers on YouTube alone.