In this episode, Chris Goede and Perry Holley discuss the importance of effective feedback for leaders with guest Jeff Hancher. They explore the different types of feedback, such as directive, supportive, and collaborative, and how leaders can determine the best approach for each situation. Jeff shares personal stories that illustrate the power of earning the right to give feedback and the transformative impact it can have on leadership development. References: Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.
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#347: Firm Feedback with Jeff Hancher – Part 1
In this episode, Perry Holley and Chris Goede welcome guest Jeff Hancher to discuss the importance of giving firm feedback as a leader. Jeff shares his expertise on how leaders can deliver challenging conversations effectively, tying it to the engagement and performance of their teams. He provides a practical framework for earning the right to give tough feedback by setting clear expectations, investing time in people, and ensuring accountability. Jeff also shares a personal story illustrating the transformative power of a leader who cared enough to have a firm conversation with him during a difficult time, which changed the trajectory of his life and career. Click here to pre-order your copy of Jeff Hancher's Firm Feedback in a Fragile World!
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30:16
#346: How Leaders Handle Criticism
Chris Goede and Perry Holley explore how leaders can effectively handle criticism. They encourage leaders to maintain humility and face criticism directly, being open to feedback while also discerning whether it is constructive or not. They recommend determining if action is required based on the criticism and, if so, taking steps to address the issue and restore relationships with the criticizers. Finally, they advise leaders to reflect on criticism, capture lessons learned and allow it to shape their leadership while not letting it define who they are as a person. References: Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.
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24:43
#345: Are You Delivering Appreciated Value?
In this episode, Chris Goede and Perry Holley explore the concept of delivering appreciated value to customers. They explain the importance of going beyond simply providing value to align that value with the true needs of the customer. They also emphasize the need to exceed client expectations and make the value personally relevant to create an emotional connection and foster loyalty. The episode offers valuable insights for businesses seeking to enhance their value proposition and build stronger customer relationships.
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19:44
#344: Building an Extraordinary Culture
Perry Holley and Chris Goede share a powerful 7-step model for building an extraordinary culture within an organization. They show how leaders must continuously inform their teams about the core values and mission, while also involving them in the experience to boost morale and commitment. They stress the importance of leaders inspiring others by being present, setting an example, and living out the culture they aim to create. References: Download the FREE Learner Guide for this episode at MaxwellLeadership.com/Podcast Become a Maxwell Leadership Certified Team Member at MaxwellLeadership.com/JoinTheTeam.
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