#1 A Podcast Series with OpenR - The Future with Common Data Models and Tech Solutions
In this episode, industry veterans Steve Holmes, and Joel Robinson discuss the rapid evolution in the hospitality sector brought about by technology and the pandemic. They explore how traditional methods no longer suffice and emphasise the need for new thinking and approaches, particularly leveraging technology. The discussion explores the origins and solutions proposed by Azzurri, highlighting the challenges of manual data entry, inefficiencies, and inaccuracies in the current system. They propose a standardised data model for hospitality as a game-changer, akin to revolutionary standards in other industries like barcodes in retail. The conversation also explores the role of AI and the potential for industry-wide collaboration to achieve these objectives. Connect with Joel and Steve:https://www.weareopenr.com/https://www.linkedin.com/company/weareopenr/posts/?feedView=allhttps://www.linkedin.com/in/steve-holmes-a5a13613/https://www.linkedin.com/in/joel-robinson-25352237/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#308 Filip Linek Founder at BE‑A - Reinventing Hospitality with AI and Robotics
In this episode, Michael welcomes Filip Linek, a hotel operator turned tech innovator, to discuss the advancements in AI and robotics in the hospitality industry. Filip shares his journey from running a packaging company to owning and managing hotels in the Czech Republic. Highlighting the challenges of staffing and maintaining high-quality service, Filip reveals how AI technology, particularly his creation, BE‑A, is transforming the guest experience by automating responses and improving efficiency without losing the human touch. Filip explains the development and future plans for BE‑A, including its potential to become a virtual receptionist capable of handling multiple languages and tasks seamlessly. The discussion also delves into the broader implications of AI in hospitality and how it might change the landscape of the industry. Filip shares his excitement about presenting BE‑A at an upcoming Hospitality Tech Expo in London and his belief in combining human and robotic efforts to enhance customer service. The episode concludes with his leadership insights on the importance of adaptability, the value of having a visionary team, and his hopes for the future of hospitality.Connect with Filip:https://www.linkedin.com/in/filip-linek-flæ-robotics/https://be-a.ai/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#307 Jannes Sörensen Founder of Kepler - Leaders on Creating Transformative Guest Experiences
In this episode of the Hospitality Mavericks podcast, host Michael engages with Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy. They discuss how the Kepler brand aims to redefine luxury hospitality by focusing on guests' essential needs rather than mere wants. Topics include the role of AI in hospitality, the importance of plant-based dining, and how businesses can serve as vehicles for positive societal change. They also explore insights on self-leadership and the future landscape of hospitality in a rapidly evolving world. The episode underscores the timelessness of human needs and the transformative potential of conscious hospitality.Connect with Jannes:https://www.linkedin.com/in/jannessoerensen/https://www.learnkepler.com/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#306 Gareth Rees Founder at Attention Deficit Hospitality Disorder - Embracing Neurodiversity in Hospitality
This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores how recognizing and accommodating neurodiversity can lead to better business outcomes, improved staff retention, unleashed innovation, and enhanced employee wellbeing. Gareth shares his personal journey from growing up in a hospitality family to experiencing burnout as a hospitality manager, eventually leading to his ADHD diagnosis. He discusses the impact of this diagnosis on his career and personal life, and the steps he has taken to adapt his work environment to his needs. The conversation highlights the importance of creating a workplace culture that is open, understanding, and supportive of neurodiverse employees. Gareth also shares his vision for a neurodiversity-friendly hospitality industry and offers advice for both neurodiverse individuals and leaders in the sector.Connect with Gareth:https://www.linkedin.com/in/gareth-p-rees/https://www.instagram.com/adhospitalityd/https://adhospitalityd.com/https://www.linkedin.com/company/attention-deficit-hospitality-disorder/posts/?feedView=allConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#305 Geoffrey Toffetti CEO of Frontline Performance Group - Transforming Frontline Teams and Boosting Sales
In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency and the future focus on integrating food and beverage services into the holistic revenue strategies for hospitality businesses are also discussed.Connect with Geoffrey:https://frontlinepg.com/https://www.linkedin.com/in/gtoffetti/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
We wanted to show there was another way to build and lead businesses.
So Hospitality Mavericks was born.
We wanted to gather together the world’s Mavericks who do things differently from the norm.
They are leaders from all walks of life who have shown and proven that there is a better way forward without cashing out on their values; ripping off their people, community and planet.
That was over ten years ago. Since then we've worked with and interviewed more than 200 leaders, thinkers and experts on the best way to build a business that makes a positive impact on all stakeholders.
We are the home to impactful leaders that KNOW and DO things in a better way.
A network for those seeking a different path.
So don’t just be like the others!
Dare to Be Different ✊
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
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