#307 Jannes Sörensen Founder of Kepler - Leaders on Creating Transformative Guest Experiences
In this episode of the Hospitality Mavericks podcast, host Michael engages with Jannes Sörensen, founder of Kepler Hotel Group and Kepler International Hospitality Academy. They discuss how the Kepler brand aims to redefine luxury hospitality by focusing on guests' essential needs rather than mere wants. Topics include the role of AI in hospitality, the importance of plant-based dining, and how businesses can serve as vehicles for positive societal change. They also explore insights on self-leadership and the future landscape of hospitality in a rapidly evolving world. The episode underscores the timelessness of human needs and the transformative potential of conscious hospitality.Connect with Jannes:https://www.linkedin.com/in/jannessoerensen/https://www.learnkepler.com/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#306 Gareth Rees Founder at Attention Deficit Hospitality Disorder - Embracing Neurodiversity in Hospitality
This episode delves into the topic of neurodiversity within the hospitality industry, particularly focusing on ADHD. Michael, alongside guest Gareth, explores how recognizing and accommodating neurodiversity can lead to better business outcomes, improved staff retention, unleashed innovation, and enhanced employee wellbeing. Gareth shares his personal journey from growing up in a hospitality family to experiencing burnout as a hospitality manager, eventually leading to his ADHD diagnosis. He discusses the impact of this diagnosis on his career and personal life, and the steps he has taken to adapt his work environment to his needs. The conversation highlights the importance of creating a workplace culture that is open, understanding, and supportive of neurodiverse employees. Gareth also shares his vision for a neurodiversity-friendly hospitality industry and offers advice for both neurodiverse individuals and leaders in the sector.Connect with Gareth:https://www.linkedin.com/in/gareth-p-rees/https://www.instagram.com/adhospitalityd/https://adhospitalityd.com/https://www.linkedin.com/company/attention-deficit-hospitality-disorder/posts/?feedView=allConnect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#305 Geoffrey Toffetti CEO of Frontline Performance Group - Transforming Frontline Teams and Boosting Sales
In this episode, the discussion centers around the significant impact of investing in frontline teams to enhance business performance in the hospitality industry. Geoffrey Toffetti shares their journey from modest beginnings to becoming a leader in optimizing sales through frontline engagement. The conversation covers building a people-first culture, the evolution from consulting to a SaaS model due to COVID-19, and the role of trust and leadership in fostering a productive environment. The episode highlights practical approaches to improve employee engagement, sales techniques, and the importance of consistent customer experiences. Insights into the potential of AI in enhancing operational efficiency and the future focus on integrating food and beverage services into the holistic revenue strategies for hospitality businesses are also discussed.Connect with Geoffrey:https://frontlinepg.com/https://www.linkedin.com/in/gtoffetti/Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#304 James Bates MD & Co-Founder of QVO Hospitality - A Journey of Growth, Challenges, and Unforgettable Experiences
In this episode, James Bates from QVO Hospitality shares the journey from the inception of his business in 2014 to its current status with multiple restaurant locations. Over nearly a decade, James and his team have navigated various challenges, including Brexit, COVID-19, and fluctuating economic conditions. Throughout their journey, they have utilized the EOS framework to systematize and scale their operations. The discussion delves into how the company maintains momentum and clarity in an industry fraught with difficulties, the importance of culture and values, and the strategic moves that have allowed them to expand. James also discusses their latest venture in Chester and offers insights into maintaining drive and ambition in the face of adversity. With stories of daily operations, challenges, and insights into their future plans, this episode offers a comprehensive look at what it takes to grow and sustain a hospitality business.Connect with James:https://www.linkedin.com/in/james-bates-b1128060/https://www.instagram.com/jaymaray_/james@qvohospitality.comwww.maray.co.ukwww.buyers-club.co.ukwww.theoneoclockgun.pubBook:https://uk.bookshop.org/a/8596/9781936661831This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
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#303 Howard Lewis Founder at Offline - Embracing Vulnerability and Building Community
In this conversation, Howard and Michael explore the themes of disconnecting from technology, fostering community, and nurturing genuine human connections. Howard, who organised 'offline dinners,' shares insights from his journey from the stock market to co-founding a successful company, Invaluable, and his realisation of the importance of human interaction. They discuss the challenges and rewards of stepping out of one's comfort zone, the pros and cons of technology in our lives, and Howard's book, 'Leave Your Phone at the Door.' The discussion highlights the value of vulnerability, the significant impact of small gestures, and how real life begins beyond the screen. They also touch upon the essence of true success, and the transformative potential of simple, human interactions in making the world a better place.Connect with Howard:https://www.linkedin.com/in/howard-lewis-offline/https://www.amazon.co.uk/Leave-Your-Phone-Door-OFFLINE/dp/1635769396Instagram: https://www.instagram.com/howardlewisofflinePersonal Facebook: https://www.facebook.com/profile.php?id=100009863233117OFFLINE Facebook: https://www.facebook.com/profile.php?id=100064994021337TikTok: https://www.tiktok.com/@howardlewisoffline?_Connect with the podcastJoin the Hospitality Mavericks newsletterTune in via your favourite podcast platform - here More episodes for you to check out here This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy
We wanted to show there was another way to build and lead businesses.
So Hospitality Mavericks was born.
We wanted to gather together the world’s Mavericks who do things differently from the norm.
They are leaders from all walks of life who have shown and proven that there is a better way forward without cashing out on their values; ripping off their people, community and planet.
That was over ten years ago. Since then we've worked with and interviewed more than 200 leaders, thinkers and experts on the best way to build a business that makes a positive impact on all stakeholders.
We are the home to impactful leaders that KNOW and DO things in a better way.
A network for those seeking a different path.
So don’t just be like the others!
Dare to Be Different ✊
This podcast uses the following third-party services for analysis:
Podcorn - https://podcorn.com/privacy
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