Money Box

Private parking firms are issuing penalties to drivers at the rate of one every five seconds. That's a 20% increase compared to last year. Council income from parking penalties has never been higher. So why this increase? Every motorist has a parking ticket story. So what's yours? Email us moneybox@bbc.co.uk or call us from 1300 on 23rd January: 03 700 100 444, geographic charges from landlines and mobiles apply. Presenter: Louise Cooper Producer: Alex Lewis and Linda Walker Editor: John Murphy

New rules are set to change access to pension credit. At the moment the benefit can be claimed to top up income when the older partner in a couple reaches the qualifying state pension age. From May 15th it will switch to when the younger person in the relationship qualifies. Pensioners with younger partners who are already on pension credit or pension-age Housing Benefit will not be affected by the change while their entitlement remains. The announcement was made via a written statement by pensions minister Guy Opperman which was published on Monday. Guest: Gareth Morgan CEO of Ferret Information Systems. Money Box listeners who took out student loans in the 1990s have received letters offering to settle the debt if they agree to pay a percentage of their outstanding amount. Some of these former students are approaching the point where their loans will be written off anyway. Guest: Martin Lewis, Founder and Chair MoneySavingExpert.com Sorting out a £51 tax refund ended up costing one man £137 after he searched online and dialled a number listed on an official looking website which he thought belonged to HMRC. It wasn’t and the line he called which connected him to HMRC was a premium rate one. Guest: David Hickson of the Fair Telecoms campaign. Reporter: Dan Whitworth Presenter: Paul Lewis Producer: Charmaine Cozier Editor: Richard Vadon

A New Year, a new you! Many of us have committed to eat better and get fitter. But just as popular is to save more. We want to know how you have resolved to improve YOUR personal finances. Email us: moneybox@bbc.co.uk or call us from 1300 on 16th January on 03 700 100 444, geographic charges from landlines and mobiles apply. Let us know how you're doing. Presenter: Louise Cooper Producer: Alex Lewis Editor: John Murphy

Two banks have taken the unusual step of refunding a fraud victim all her money. With new rules for banks on this issue coming into force soon, is this a sign of things to come and are more victims likely to benefit? We hear from bank fraud consultant, Richard Emery, of 4 Keys international. Economy Energy has become the ninth energy supply company to go bust in the last year. 235,000 customers are now being told to sit tight while Ofgem appoints a new supplier, but has the regulator opened up the market too much? We speak to one of its executive directors, Mary Starks. And with Universal Credit complicating who does and doesn’t get free prescriptions in England, hundreds of thousands of people are being wrongly fined for not paying the £8.80 fee. We find out what it means for claimants and pharmacists and speak to Sandra Gidley, from the Royal Pharmaceutical Society. Presenter: Paul Lewis Producer: Sally Abrahams Editor: Richard Vadon

Is it time to turn to the small claims court? It’s only 9 days into the New Year and your relaxed demeanour may have already waned. Especially if faced with a mountain of Christmas presents that never worked and a feeling of resentment about the botched boiler repair. Help is at hand in the form of the small claims court – a low cost way for you to claim what you feel you are owed by an individual or small business, providing it's not more than £10,000. In the past year a little over 2 million claims were raised in England and Wales, 39,000 of them via the Government's newly launched online service. They boast that the fastest claim was lodged and paid in under two hours. Today our panel discusses the effectiveness of the system for getting you your money back:. Helen Dewdney aka The Complaining Cow and consumer champion Benjamyn Damazar, regular user of the small claims court process Stephen Gerlis, retired district court judge. Presenter: Paul Lewis Producer: Alex Lewis Editor: John Murphy