Risk Management: Brick by Brick

We're coming to you LIVE from ITC! In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Bill Brower, Senior Vice President of Claims for Solera, to discuss the radical transformation of the claims process. With over 35 years in the industry—ranging from his father's body shop to executive roles at Nationwide and Liberty Mutual—Bill offers a masterclass in how technology is making the claims process more customer-friendly. Bill dives into the mechanics of AI-powered estimating, the shift toward instant digital payouts, and why the biggest barrier to innovation isn't the software, but the culture of legacy processes. Discover why Bill believes AI makes claims professionals "superhuman" and what a truly seamless, virtual claim journey will look like by 2030. Whether you're a young professional entering the industry or a carrier rethinking your digital strategy, this conversation highlights why test-and-learn mindsets are essential for survival in a digital-first world. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

We're coming to you LIVE from ITC 2025! In this new, limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Ashish Srivastava, Head of North America, Insurance & Risk Management for Blackstone Real Estate, to explore the massive gap between what insurance customers need and what the market actually delivers. With experience spanning McKinsey & Company, Zurich Insurance, and now managing one of the largest real estate insurance portfolios in the world, Ashish reveals why InsurTechs are positioned to bridge this gap and how AI will transform risk from a cost center into a strategic value-add. Discover how portfolio scale creates competitive advantages, why innovation should trump brand names when selecting partners, and what it takes for insurance carriers and brokers to keep pace with evolving customer expectations. Whether you are a risk manager at a global enterprise or a carrier trying to modernize, this conversation reveals why intellectual curiosity and innovation are the only ways to survive the shifting landscape. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

In this limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Marci De Vries, CEO of Fraud Sniffr, for Episode 4 of ‘Documentation & Organization’ for a fascinating conversation about the intersection of social media, AI, and insurance fraud investigations. As a serial entrepreneur and investigative expert, Marci shares how her company ties investigative data to tangible reductions in claims awards and timelines, turning investigation from a "waste of money" into a clear ROI. Discover how fraudsters are becoming more "analog" to avoid digital detection, why generative AI cannot be trusted for official reports but is invaluable as an investigative tool, and the alarming rise of social media communities that coach people on how to get bigger settlements. Learn why ethical investigators must remain neutral and what advice Marci gives her clients for positioning themselves for the next set of fraud—investigate everyone. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

In this new, limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Sai Kothapalli, Technical Program Manager at Accenture for Episode 3 of ‘Documentation & Organization,’ to explore how artificial intelligence is fundamentally transforming construction risk management. With over eight years in construction and expertise in AI implementation, Sai reveals how the industry is shifting from reactive firefighting to predictive, data-driven strategies that are revolutionizing project success. Discover how AI-powered progress monitoring achieves 94% accuracy compared to 78% with manual methods, why cultural resistance remains the biggest implementation challenge, and what regulatory frameworks will be needed as autonomous equipment becomes reality. Learn practical strategies for integrating AI into your construction operations and why companies that don't embrace this technology face existential risk. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

In this new, limited series of Risk Management: Brick by Brick, host Jason Reichl sits down with Keith Stouder, Vice President of Privacy and AI Governance at ACT for Episode 2 of ‘Documentation & Organization,’ for a fascinating conversation about building AI governance frameworks that enable innovation while managing risk responsibly. With nearly 30 years in IT spanning automotive, government, healthcare, and education, Keith brings a unique perspective on how organizations can embrace AI transformation without compromising data privacy or ethical standards. Discover how ACT manages one of the largest educational data stores while leveraging AI for student assessment and policy development, why Keith's team chose a "green light until red" approach rather than starting with restrictions, and how to quantify AI risk using the same frameworks applied to traditional operational risks. Learn practical strategies for executive buy-in, employee enablement, and building governance committees that actually keep pace with rapid technological change. To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.