Eat Sleep Work Repeat - better workplace culture

Has hybrid working been a disaster? Should we stop pretending and get back to the office? That is the claim of In-Person, a new book by Natalia Emanuel and Emma Harrington.

I read the book with interest. Despite entering with an open mind, I wasn't wholly convinced by the evidence. The authors seem to be challenging fully remote work, rather than hybrid work. Additionally the whole book seems to come with an ulterior motive, intent on trying to score points rather than reflect on the best way to work.

Natalia Emanuel agreed to chat with me to debate the evidence - it proves to be an engaging discussion.
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Eat Sleep Work Repeat is made and hosted by Bruce Daisley.
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A few people have asked me to do episodes on office politics and office interactions - one angle I wanted to look at that was through the lens of professional services firms.

Laura Empson is a Professor at Bayes Business school having previously worked in professional services herself.

She’s focussed on understanding the way that these firms work. Many professional services firms are a highly paid collection of partners who collectively own the firm. It means that the organisations are different to the version of work we are most used to. Rather than being low agency and low control they are high agency and are able to elect their leaders. I wanted to understand the impact that this had on the running of the companies - does the ability to elect leaders mean that politics takes place in public? Or does the overt nature of debate change the need for backchannel and gossip?

We talk politics, collective leadership, identity, and also how to achieve elite performance in a collective organisation - whether there has to be trade off between comfort and success. We also discuss the growing impact of AI as a disruptive force on professional services firms and whether it is upending pressure from younger workers to make these firms less toxic.

Check out Laura's podcast 'Leading Professionals'.
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Eat Sleep Work Repeat is made and hosted by Bruce Daisley.
Hosted on Acast. See acast.com/privacy for more information.

Our jobs have turned into the place where we’re told what to do: show up and follow orders. That was the finding of the latest cycle of the long-running Skills and Employment Survey.
When asked, only a third of UK workers say they are given the discretion to decide how to do their jobs, a number that has dropped from two-thirds in three decades.

When we hear this it’s hard not to think of the two other issues of contemporary work that have come to define the era: low engagement and low productivity. Professor Alan Felstead was one of the leads of the research and I asked him to explain the disappearance of workplace agency.

Check out the workplace quiz: How Good Is My Job

There's a full transcript on the website.
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Eat Sleep Work Repeat is made and hosted by Bruce Daisley.
Hosted on Acast. See acast.com/privacy for more information.

Bruce speaks with Daniel Susskind, economist and professor of business at Gresham College, about how AI is changing work, education, and the meaning of our jobs.

Daniel's new book tackles AI and how we should prepare for the future.
Predictions of the future have shown it is too uncertain to predict, so what can any of us do to ready ourselves? Susskind says that we should prepare by learning the basics while training on cutting edge technology. Above all else he believes we need to teach the essentials of character.

We also discuss Ethan Mollick's posts on AI.

AI2027 updated, Reddit post. AI2027 gives a positive vision of what is next.

It's an important, timely discussion. The website has a full transcript and links to Daniel's recent lectures.
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Eat Sleep Work Repeat is made and hosted by Bruce Daisley.
Hosted on Acast. See acast.com/privacy for more information.

Danny Meyer is one of the most respected restaurateurs in the world, but beyond the success of the likes of Union Square Cafe, Gramercy Tavern and Shake Shack he's also become famous for writing a book, Setting the Table, that has become an inspiration to hundreds of thousands of readers around the world. The book is used as training manual beyond the hospitality trade by businesses who want to be famous for providing strong customer service.

Danny talks about service being a monologue, whereas hospitality is a dialogue. In his new book, What Could Possibly Go Right?, he updates his story. His first book documented many slips on the way to running a series of beloved restaurants; he was proud that he'd never closed an eaterie. The new book catalogues closures, missteps, Covid and an even an intervention by his leadership team when the culture of the business was on the wrong tracks.

Danny tells Bruce that restaurants are the perfect space to watch culture on fast forward, and how anyone can learn lessons from his businesses as they strive to be the most beloved venues in New York.

Sign up to the Make Work Better newsletter or check out the best ever episodes at the website.
Eat Sleep Work Repeat is made and hosted by Bruce Daisley.
Hosted on Acast. See acast.com/privacy for more information.