The ITSM Practice: Elevating ITSM and IT Security Knowledge

AI governance maturity can be misleading. Many organizations rely on frameworks, policies, and dashboards that signal control but fail to reflect true understanding of AI systems. This episode explores the Governance–Understanding Gap, highlighting why unclear decision ownership and limited system insight create hidden risks in AI, ITSM, and Enterprise Service Management environments.

In this episode, we answer to:
What is the worst decision an AI system could realistically make in practice?
Which AI system in the organization is least understood and hardest to explain?
If an AI system makes a harmful decision, who is accountable for it?

Resources Mentioned in this Episode:
NIST website, framework "AI Risk Management Framework", link https://www.nist.gov/itl/ai-risk-management-framework

European Commission website, policy "Artificial Intelligence", link https://digital-strategy.ec.europa.eu/en/policies/artificial-intelligence

ISO Standards website, ISO/IEC 42001 standard, link https://www.iso.org/standard/81230.html

MIT Sloan Management Review website, article "A framework for assessing AI risk", link https://mitsloan.mit.edu/ideas-made-to-matter/a-framework-assessing-ai-risk

Stanford Human-Centered AI website, article " AI Index 2025", link https://aiindex.stanford.edu

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

DevSecOps promises shared security responsibility, but what happens when accountability shifts without decision authority? In this episode of The ITSM Practice Podcast, Luigi Ferri explores governance gaps, risk ownership, Security Champions, burnout, and structural ambiguity in DevSecOps. A sharp reflection for CISOs, AppSec leaders, and ITSM professionals navigating security governance and enterprise risk management.

In this episode, we answer to:
Who is explicitly allowed to accept risk in a DevSecOps operating model?
What happens when developers receive security accountability without authority?
Are Security Champions strengthening governance, or masking leadership gaps?

Resources Mentioned in this Episode:
Blackduck website, article "DevSecOps: The good, the bad, and the ugly", link https://www.blackduck.com/blog/devsecops-challenges-benefits.html

Jit website, article "6 DevSecOps Best Practices that Enable Developers to Deliver Secure Code", link https://www.jit.io/resources/devsecops/a-practical-guide-to-devsecops-making-it-work-for-developers

Decipher Bureau website, article "DevSecOps Professionals: Avoiding ‘The Great Burnout’", link https://www.decipherbureau.com/news/articles/devsecops-professionals-avoiding-the-great-burnout/

Security Journey website, article "From Disruption to Integration: Rethinking Just-in-Time Security Training", link https://www.securityjourney.com/post/from-disruption-to-integration-rethinking-just-in-time-security-training

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

Enterprise Risk Management (ERM) often looks mature—risk registers, ISO 31000 alignment, MoR processes—yet fails to influence real decisions. In fintech and regulated environments, risk governance must shape judgment, not just document compliance. This episode explores why ISO 31000 and MoR lose impact under pressure, and how to align risk appetite, decision-making, and operational execution before risk accumulates.

In this episode, we answer to:
How can ISO 31000 truly influence enterprise decision-making in fast-moving fintech environments?
Why does Management of Risk (MoR) become procedural compliance instead of strategic risk governance?
How can Enterprise Risk Management integrate risk appetite, governance, and operational execution without losing agility?

Resources Mentioned in this Episode:
Axelos website, white paper "Everything You Wanted to Know About MoR in Less Than 1,000 Words", link https://www.axelos.com/resource-hub/white-paper/everything-you-wanted-to-know-about-m-o-r-in-less-than-1000-words

Goodelearning website, article "What is Management of Risk (M_o_R)?", link https://goodelearning.com/articles/what-is-management-of-risk/

Best Practice LMS website, article "M_o_R® - Introduction", link http://www.bestpracticelms.com/mLearn/SPM-App/MOR.html

ISO official website, ISO 31000:2018 standard, link https://www.iso.org/standard/65694.html

Pacific Certifications, article "ISO 31000: Risk Management Framework Explained for Modern Organizations", link https://blog.pacificcert.com/iso-31000-risk-management-framework-explained/

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of the ITSM Practice Podcast, Luigi Ferri explores how ITIL 5 shifts leadership from explaining incidents to owning systemic decisions. In complex service ecosystems, governance must move upstream—before automation, architecture, and risk scale. True IT Service Management leadership is no longer about post-incident justification, but about accountable decision design in Enterprise Service Management.

In this episode, we answer to:
How does ITIL 5 redefine accountability in modern IT Service Management?
Why is governance shifting upstream in complex, automated service environments?
Are Heads of Service accountable for decisions they did not design?

Resources Mentioned in this Episode:
ITIL Training Academy website, article "ITIL® (Version 5): Everything New in ITIL Latest Version", link https://www.itil.org.uk/blog/itil-version-5-a-complete-guide

PeopleCert website, article "ITIL, The Language of Growth", link https://www.peoplecert.org/Frameworks-Professionals/ITIL-framework

PMG Academy website, article "The Definitive Guide to ITIL® Version 5 Foundation", link https://www.pmgacademy.com/en/articles/itil/the-definitive-guide-to-itil-version-5-foundation/

ITIL official website, article "ITIL AI Governance White Paper", link https://www.itil.com/Itil-News-and-Announcements/ai-governance-white-paper

INOC website, article "5 ITIL Incident Management Best Practices", link https://www.inoc.com/blog/itil-incident-management

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya

In this episode of the ITSM Practice Podcast, Luigi Ferri challenges the illusion of security frameworks and compliance culture. Exploring the Secure Controls Framework (SCF), ISO, NIST and ITIL 5, he exposes governance immaturity, framework sprawl and risk misalignment. A sharp reflection on cybersecurity governance, enterprise risk management and why compliance without thinking weakens leadership.

In this episode, we answer to:
Is compliance replacing real risk-based security governance?
Why do organizations accumulate ISO, NIST and SCF instead of clarifying risk ownership?
How does ITIL 5 transform control frameworks into accountable governance?

Resources Mentioned in this Episode:
Compliance Forge website, article "The Secure Controls Framework (SCF) Is The Common Controls Framework (CCF)", link https://complianceforge.com/scf/what-is-the-scf/

Secure Controls Framework website, article "The SCF Makes Compliance A Natural Byproduct of Secure Practices", link https://securecontrolsframework.com/what-is-the-scf/

Secure Controls Framework on GitHub, article "The Secure Controls Framework (SCF) is a meta-framework (framework of frameworks) that maps to over 100 cybersecurity and privacy-related laws, regulations and industry frameworks", link https://github.com/securecontrolsframework/securecontrolsframework

Secure Controls Framework website, article "Security, Compliance & Resilience (SCR) Principles", link https://securecontrolsframework.com/domains-principles/

Secure Controls Framework website, article "Secure, Compliant & Resilient Capability Maturity Model (SCR-CMM)", link https://securecontrolsframework.com/free/capability-maturity-model/

Connect with me on:
LinkedIn: https://www.linkedin.com/in/theitsmpractice/
Website: http://www.theitsmpractice.com
And if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/

Graphics by Yulia Kolodyazhnaya